Service Delivery Specialist
Job in
Doha, Baladīyat ad Dawḩah, Qatar
Listed on 2026-09-14
Listing for:
Employment
Full Time
position Listed on 2026-09-14
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, IT Business Analyst, Systems Administrator
Job Description & How to Apply Below
Industry Information Technology and Services
Job Role:
Service Delivery Specialist
Experience:
8-10 years
Location:
Qatar (Onsite)
Duration: 1 year
Key Responsibilities- Service Delivery Management: Lead and manage the delivery of IT support services to business users. Ensure service quality, user satisfaction, and operational efficiency. Develop and implement service improvement initiatives.
- SLA Management & Compliance: Monitor and report on SLA and KPI performance. Ensure incidents, service requests, and problems are managed within agreed service levels. Identify trends and implement corrective actions to improve service performance.
- Service Desk Management: Supervise daily service desk operations. Ensure efficient ticket handling, prioritization, escalation, and resolution processes. Improve service desk workflows and customer experience. Analyze support metrics and recommend service enhancements.
- Problem Management & Operational Excellence: Lead root cause analysis activities for recurring incidents. Implement preventive measures to reduce service disruptions. Drive continual service improvement initiatives across the department. Coordinate with technical teams and vendors to resolve complex operational issues.
- ITSM & ITIL Governance: Ensure full adoption and adherence to ITSM processes and ITIL best practices. Develop and maintain operational policies, SOPs, and governance procedures. Contribute to the development of IT service policies, procedures, and operational standards.
- Strong Service Delivery Management experience. Deep understanding of ITSM platforms and processes. ITIL Foundation certification (minimum); ITIL Intermediate/Managing Professional preferred. Excellent problem-solving and analytical skills. Strong stakeholder and vendor management capabilities. Experience managing Service Desk and End-User Support operations.
- Service Delivery Excellence SLA & KPI Management ITIL & ITSM Expertise Root Cause Analysis Continuous Service Improvement Customer Experience Management Team Leadership Strong Problem-Solving Skills
- itil,kpi,service improvement,sla,itsm,service delivery
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