Business & Systems Analyst; BSA)

Job Role:

Business & Systems Analyst(BSA) Role Purpose

The Business & Systems Analyst (BSA) will bridge business operations, Finance, Tax, application owners and integration delivery teams. The role will understand business processes and required changes, assess impacts on each application and interface, document AS-IS and TO-BE processes, define detailed business and system requirements, prepare source-to-target data mappings, and support solution design, development, testing, deployment and hypercare.

• Plan and conduct workshops with business operations, billing teams, Finance, Tax, Customer Master, application owners, IT teams and other stakeholders.
• Understand the complete invoice lifecycle, including transaction initiation, charges and pricing, tax determination, approvals, invoice generation, credit/debit notes, cancellations, posting, customer delivery, collections and archiving.
• Identify business scenarios, variations, volumes, dependencies, pain points, manual activities, controls, exceptions and reporting needs for each business unit and system.
• Document AS-IS processes using process flows, narratives, roles, systems, hand-offs, interfaces, data inputs/outputs, controls and current workarounds.
• Validate the documented process through walkthroughs and obtain business-owner approval.

• Elicit, analyse, challenge, prioritise and document business, functional, system and non-functional requirements.
• Convert business needs and external requirements into clear process changes, business rules, use cases/user stories, acceptance criteria and measurable outcomes.
• Identify assumptions, dependencies, constraints, open decisions and conflicting requirements; facilitate resolution with the relevant owners.
• Maintain requirements traceability from the original business or external need through solution design, source fields, interface mappings, test cases and sign-off.
• Assess change requests for business value, urgency, solution impact, effort, testing scope and delivery risk.

• Design TO-BE processes covering system triggers, validations, submissions or exchanges, responses, statuses, customer delivery, exceptions, corrections and operational ownership.
• Perform detailed impact assessments across business processes, user roles, source applications, Oracle Fusion, master data, interfaces, reports, controls, security, support and customer communications.
• Define future invoice-status life cycles and handling for successful, warning, rejected, pending, timed-out, duplicate, cancelled and corrected transactions.
• Document exception, resubmission, correction, service-outage, contingency, backlog-recovery and reconciliation procedures.
• Prepare fit-gap assessments, options and recommendations, and maintain approved decisions and process/system change logs.

• Understand the end-to-end application and integration landscape, including source and target systems, middleware, external platforms, message flows, interfaces, and operational dependencies.
• Define when an integration should trigger, what data must be sent or received, how records are correlated, and how status updates return to operational users and source systems.
• Document interface details including payload structure, mandatory and conditional fields, source ownership, transformations, defaults, code conversions, validations, acknowledgements, retries, duplicate prevention, sequencing and error handling.
• Define logging, monitoring, alerting, reconciliation, audit‑trail, security, performance, availability and support requirements at an appropriate level of detail.
• Work closely with solution architects, integration leads and developers to…