Technology Officer

Supports digitalization initiatives across hotel operations including guest-facing platforms associate tools reporting dashboards online forms workflow automation and department productivity solutions Assists departments in documenting manual processes and identifying simple opportunities to improve efficiency through approved digital tools and standardized workflows Coordinates testing user feedback issue logging and adoption support for digital solutions used in Rooms F amp B Spa Residences Finance Engineering and other operational areas Provides basic training and user guidance to help associates adopt approved digital platforms and reduce manual or duplicate work Assists with managing and maintaining cloud platforms such as Azure and Oracle Cloud Infrastructure for daily operations supporting cloud-based solutions and automation tools as directed Executes assigned automation tasks and supports monitoring of cloud resource utilisation service availability alerts and cost-related reports under supervision Proactively identifies opportunities to optimise infrastructure performance improve system reliability and support digital transformation initiatives at the property level Provides first-line technical support for associates operational departments and approved guest technology requirements with a focus on digital platforms and business applications Receives logs prioritizes and follows up on service requests ensuring timely updates and proper closure of assigned tickets or digital support tasks Troubleshoots common hardware software printer network access Wi‑Fi telephony application and user access issues escalating unresolved matters with clear details Assists with support for hotel systems such as PMS POS key systems guest internet digital signage in‑room technology guest communication tools and other property applications Supports data accuracy basic reporting dashboard checks digital form usage and system testing after fixes upgrades or configuration changes Provides prompt support for technology issues that may affect guest service ensuring concerns are escalated quickly when business impact is high Assists with simple automation scheduled reports SharePoint lists Microsoft 365 tools forms approval flows and department-level digital trackers as approved by the Technology Experience team Helps maintain automation documentation test scripts user guides and support notes to ensure digital solutions are easy to operate and support Monitors assigned digital workflows or reports for failures missing data access issues or user adoption concerns and escalates where needed Assists the Technology Experience team during digital projects system rollouts upgrades preventive maintenance testing and operational readiness activities Coordinates basic vendor support visits or remote sessions for assigned digital or cloud-related tasks ensuring IT visibility and proper documentation of actions taken Follows up on assigned project tasks handover notes inventory updates digital adoption actions and department requests to support smooth delivery Performs other similar or related duties as necessary

Digital Cloud & Automation Fundamentals

Basic knowledge of Microsoft 365 SharePoint Forms Lists Power Automate or similar automation tools is preferred. Awareness of cloud platforms such as Azure and Oracle Cloud Infrastructure including basic monitoring alerts access resource usage and cost awareness Basic understanding of digital workflows reporting dashboards data accuracy user adoption and process documentation Willingness to learn hospitality digital platforms cloud operations integrations automation standards and corporate technology governance

Technical Expertise

Good…