Oracle Fusion Financial Functional Consultant

About the Role

We are seeking an experienced Oracle Fusion Finance Functional Consultant to lead day-to-day application support for a Qatar-based customer. The consultant will serve as the primary Finance functional contact, manage the ticket queue, guide a small support team, coordinate with business users, and deliver minor enhancements and continuous improvements while ensuring service quality and SLA adherence.

• Provide L1.5/L2/L3 functional support for incidents, service requests, problems, and production defects.
• Monitor ticket queues, prioritize work by severity and business impact, and drive resolution within agreed SLAs.
• Perform issue analysis, reproduce defects, document resolutions, and reduce repeat incidents through root-cause and preventive actions.
• Coordinate with Oracle Support and internal technical teams for product defects or complex issues.
• Prepare operational metrics, ageing analysis, risks, dependencies, and weekly/monthly service reports.

• Own functional support across General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, Expenses, Tax, and related financial processes.
• Apply strong knowledge of Procure-to-Pay, Order-to-Cash, Record-to-Report, period close, reconciliation, accounting, and cross-module flows.
• Work with technical teams on reports, interfaces, data fixes, integrations, and root-cause analysis.

• Lead and mentor a small team of functional and technical support consultants.
• Allocate/Work on tickets and enhancement tasks, review progress, remove blockers, and ensure quality of deliverables.
• Conduct knowledge-transfer sessions, maintain support documentation, and improve team readiness and backup coverage.
• Coordinate effectively across onsite and offshore teams.

• Engage business users to clarify requirements and assess solution options for small enhancements.
• Prepare functional specifications, configuration documents, test scenarios, and deployment inputs.
• Coordinate build, testing, release, and post-deployment validation.
• Assess Oracle quarterly updates, identify relevant impacts, and coordinate regression testing.

• Act as the primary functional point of contact for Finance stakeholders and service management teams.
• Participate in operational reviews, governance meetings, and prioritization discussions.
• Communicate incidents, risks, workarounds, and recovery plans clearly to customer stakeholders.
• Identify opportunities for process simplification, automation, ticket reduction, and improved user experience.

• 10+ years of Oracle ERP functional consulting experience, with strong experience in application support or AMS engagements. Confidential - For recruitment and profile sourcing
• Hands-on Oracle Fusion Finance experience, including production support and minor enhancements.
• Strong functional expertise in at least four Finance areas such as GL, AP, AR, FA, CM, Expenses, Tax, or Project Financial Management.
• Demonstrated experience leading a small support team and managing customer-facing responsibilities.
• Good understanding of incident, problem, change, release, and SLA management practices.
• Experience with a ticketing platform such as Service Now, Jira, or Remedy.
• Excellent analytical, documentation, stakeholder-management, and English communication skills.
• Ability to work independently in an onsite customer environment and collaborate with distributed teams.

• Oracle Fusion Finance certification.
• Prior GCC or Middle East customer experience.
• ITIL Foundation certification or practical ITIL service-management experience.
• Exposure to OTBI, BI Publisher, FBDI, OIC, REST/SOAP integrations, and Oracle Support SR management.
• Arabic communication skills are an advantage but not mandatory.