L2 Support Engineer

Provide Qatar-based L2 production support for applications APIs integrations data services and cloud platforms operating under defined SLAsTriage and resolve incidents and service requests within agreed SLAsInvestigate incidents using logs metrics traces database queries and platform diagnostics to restore service

Analyze application API database container and infrastructure logs for root cause identification

Execute approved changes releases housekeeping activities and routine health checks

Monitor alerts capacity dependencies and recurring failure patterns

Escalate unresolved issues to L3 teams or vendors with complete diagnostic evidence

Maintain runbooks knowledge articles known-error records and RCA inputs

Contribute to problem management release assurance disaster recovery and continuous improvement initiatives

Support data and AI pipeline or inference-related incidents as needed

Bachelor's degree in Computer Science, Engineering, Information Systems or a directly relevant discipline5+ years of relevant L2 application, platform or production-support experience

Demonstrated delivery in complex enterprise or public-sector environments

Strong hands-on experience with Linux or Windows, APIs, SQL, log analysis and troubleshooting

Working knowledge of containers, Kubernetes, monitoring tools and networking concepts Scripting proficiency in Power Shell, Bash or Python for diagnostics and automation

Sound understanding of ITIL incident, problem, change and service-level management practices

Exposure to AI tools for research, analysis, drafting, automation and decision support

Relevant professional or technology certifications preferred

Strong ownership, accountability and structured problem-solving ability

Clear stakeholder communication and delivery focus

Must be based in Qatar or open to relocation