Systems Administration Consultant IT Operations; Systems Team

Job Title: Systems Administration Consultant IT Operations (Systems Team)

As the Systems Analyst working in the IT Operations Section, the incumbent will play a key role in administering and supporting services managed by the System Operations Team to maintain efficient and reliable operations. The incumbent shall contribute as Tier 2 escalation point for Identity, Messaging, Collaboration, Remote access, Device-management, and End-point security services related to Virtualization, hardware replacements, System Upgrades, System migrations;

work to diagnose complex incidents passed from Tier 1, perform RCA, implement durable fixes, and coach frontline staff so the next call is resolved at first contact.

• Deploy/Troubleshoot Active Directory GPOs
• Add/remove DNS records, DHCP reservations, and certificates based on requests from other ITstaff
• Troubleshoot sync issues in Entra  FIM
• Troubleshoot failed deployments from Configuration Manager
• Deploy DAT/engine updates via ePO; triage policyor DAT-related performance incidents
• Maintain DLP policies and whitelist new requirements
• Track down mail-flow anomalies using Message Trace
• Troubleshoot Teams/Webex meeting-join or media-quality issues by analyzing CQD and Call Analytics.
• Validate duplicate One Drive data in Preservation Hold Library
• Isolate session-launch failures by reviewing Citrix Director and Studio logs
• Respond to incidents related to RDP failures
• Track and Coordinate patch management of all Windows Systems
• Act as incident/requests/tasks queue manager
• Identify potential process improvements
• Maintain documentation related to architecture and configuration

• Bachelor's degree in any Computer Science, Information Technology, Engineering, or Information Systems discipline
• Experience:
  
  5+ years in enterprise Windows systems administration with at least 2 years handling
  
  Tier 2/3 escalations.

Technical

Skills:

• Proven expertise administering Active Directory, Hybrid Entra , and DNS/DHCP coreservices.
• Hands-on experience with Intunes / System Centre Configuration Manager (SCCM)
• Solid understanding of the architecture and dependencies of Exchange Online,Teams/Webex, and One Drive.
• Citrix Virtual Apps & Desktops operations (Studio, Director, Workspace) and Windows RDS.
• Working knowledge of Trellix ENS/DLP/Application Whitelisting
• Scripting:
  Power Shell proficiency (functions, modules, REST/Graph calls).
• Virtualization technologies
• Certifications (Recommended):
  Microsoft Identity & Access Administrator (SC-300),MCSA/MCSE, Citrix CC-VAD, ITIL v4 Foundation.

• Excellent written and spoken English.
• Strong analytical problem-solving skills
• Specialized technical expertise and broader IT knowledge
• Compliance with risk, security, and continuity management principles