Senior Implementation Engineer Networks, Infra, and Cloud​/Airport & Airline

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work
® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

As Senior Implementation Engineer, you will lead the end-to-end technical implementation of integrated airport and airline solutions across applications, networks, servers, infrastructure, security, and cloud environments. Your primary accountability is hands-on implementation, supported by functional airport knowledge, customer coordination, project-delivery awareness, and post-go-live support through transition.

You will work closely with Delivery, Product, Support, project teams, and customers to ensure solutions meet agreed technical, operational, and business requirements. You will act as the on-site technical and functional focal point when required, helping customers adopt the solution successfully and ensuring issues, risks, and dependencies are managed and escalated appropriately.

Career Framework note:
The external posting title is Senior Implementation Engineer. The title upon hiring will be Senior Infrastructure Engineer, in line with SITA Career Framework.

• Implement, configure, integrate, test, and support end-to-end airport and airline technology solutions across applications, networks, servers, infrastructure, security, virtualization, and cloud environments.
• Translate business, operational, and technical requirements into practical implementation plans and ensure integration with interacting systems, applications, and services.
• Apply strong airport-domain knowledge to understand operational workflows, advise customers on effective product use, and recommend improvements that support operational efficiency.
• Own technical implementation activities across the project lifecycle, including requirements clarification, installation, configuration, testing, go-live readiness, deployment, and transition to support.
• Coordinate customer go-live and provide post-implementation support until transition is complete, resolving defects, omissions, and operational issues identified after deployment.
• Act as the on-site technical and functional focal point for customers and represent the project-delivery team when a dedicated project manager is not present on site.
• Collaborate with Delivery, Product, Support, project managers, and customer stakeholders to track actions, dependencies, risks, and issues, escalating material impacts to project deliverables.
• Monitor solution performance and customer usage after implementation, identify technical or operational improvement opportunities, and connect relevant needs with the appropriate SITA teams.
• Maintain accurate technical documentation, implementation records, configurations, and handover materials in line with SITA standards, policies, and processes.
• Contribute to continuous improvement by applying lessons learned, improving implementation methods, and sharing technical and functional knowledge with colleagues and customers.

• You have at least five years of relevant experience implementing and supporting infrastructure platforms, application deployments, integrated systems, or modules across multiple full project life cycles.
• You bring mandatory experience implementing technology solutions in airport environments and understand airport and airline operations, workflows, and system interdependencies.
• You have strong hands-on knowledge across networking, Microsoft infrastructure, servers, applications, virtualization, cloud infrastructure, and security technologies, including exposure to Cisco and Palo Alto environments.
• You can troubleshoot complex technical and integration issues, identify root causes, and coordinate effective resolution across multiple teams.
• You understand implementation governance, risk and issue management, change control, documentation, testing,…