Field Support Staff

Job Role: Field Support Staff

Job Description:

• Management, maintenance and support of end users' assets, including currenthardware and software, or that which will be added during the contract period.
• Software installation:
  Office installation, Operating system installation, Build standardimages, Other Program installation.
• Hardware installation: PC setup, Device Check, Printer installation, Scanner installation,Printer ink.
• Conduct surveys for workplace (assets, users, locations, applications, etc.).
• Follow ITIL policies and procedures related to managing end user support.
• Prepare reports related to end user support calls.
• Provide end user VIP support.
• Provide troubleshooting of network connectivity and server issues.
• Proactively assisting with help desk duties, supporting printers, hardware, software and related technical issues.
• Installation and Configuration of Operating Systems on Desktops and all other MOJusers-related day-to-day software.
• Configuration Setup and Troubleshooting of Email client.
• Detecting, diagnosing and correcting computer hardware, software, and peripheralerrors.
• Keep track on the entire H/W and S/W MOJ inventory.
• Replace any hardware device which is not working.
• Ability to perform partition, drive space allocation and understand NTFS and FATpartitioning.
• Printers and peripherals support.

Requirements:

• University Degree in Computer, Information Technology, or equivalent.
• CompTIA A+ certified.
• ITIL Foundation Certified.
• Microsoft 365 Certified.
• CCNA Certified.
• At least 4 years of experience in desktop troubleshooting (hardware and software).
• Experience in supporting Windows Environment.
  Expert in supporting applications and systems and analyzing Business requirements related to applications and procedures.
• Fluent in English and Arabic (English/Arabic).