Application Support Engineer
Job Description & How to Apply Below
Experience:
2+years
Education:
Bachelor’s degree in IT, Computer Science, or related field
- Provide L1/L2 application support, troubleshooting, and incident resolution.
- Support implementation, configuration, upgrades, and operational activities for SAP and Microsoft applications.
- Monitor application performance, availability, and system operations.
- Analyze incidents, perform basic root cause analysis (RCA), and coordinate issue resolution.
- Manage service requests, incidents, changes, and escalations in line with ITIL practices.
- Coordinate with vendors, infrastructure, development, and business teams.
- Maintain technical documentation, knowledge articles, and support procedures.
- Support application releases, testing, deployment, and production readiness.
Skills:
- SAP Application Support
- Microsoft Application Support
- Application Operations
- L1/L2 Support
- Incident & Problem Management
- Troubleshooting & RCA
- Change & Release Management
- ITIL / Service Management
- System Monitoring
- Application Implementation & Configuration
- Vendor & Stakeholder Coordination
Certifications:
- Bachelor's degree in IT, Computer Science, or related discipline
- 2+years of application support experience
- Working knowledge of SAP and Microsoft systems
- ITIL Foundation certification preferred
- Microsoft Certified:
Fundamentals certifications, e.g. MS-900, preferred
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