Receive and response to calls and emails on IVE (In Vehicle Equipments) incidents Incident recording (including RFCs),Search for work around &Update the customer and IT group on progress Perform communication activities for other ITIL processes Managing FAQ,Recording incidents,Incident classification,Incident prioritisation,Incident escalation,Resolving incidents&Evaluate and recommend IVE Solutions. Perform and manage IVE testing and Commissioning
Required Qualifications:- University Degree in Information & Technology. or Electronics and Communication
- Minimum three years work experience within a similar role and position level, With excellent communication
- Excellent problem solving skills
- Excellent coaching and mentoring skills
- Good personal planning and time management skills
- Good reporting and presentation skills.
Receive and response to calls and emails on IVE (In Vehicle Equipments) incidents Incident recording (including RFCs),Search for work around &Update the customer and IT group on progress Perform communication activities for other ITIL processes Managing FAQ,Recording incidents,Incident classification,Incident prioritisation,Incident escalation,Resolving incidents&Evaluate and recommend IVE solutions. Perform and manage IVE testing and Commissioning
Required Qualifications:- University Degree in Information & Technology. or Electronics and Communication
- Minimum three years work experience within a similar role and position level, With excellent communication
- Excellent problem solving skills
- Excellent coaching and mentoring skills
- Good personal planning and time management skills
- Good reporting and presentation skills.
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