ServiceNow Business Analyst
Job in
Doha, Baladīyat ad Dawḩah, Qatar
Listed on 2026-10-09
Listing for:
DXC Technology Company
Full Time
position Listed on 2026-10-09
Job specializations:
-
IT/Tech
Business Systems & Technology Analysis, IT Business Analyst -
Business
Business Systems & Technology Analysis
Job Description & How to Apply Below
DXC Technology is seeking a skilled and business-focused Service Now Business Analyst to support the delivery and enhancement of Service Now solutions across the organization. In this role, you will work closely with business stakeholders, process owners, and technical teams to gather requirements, analyze business needs, and translate them into effective Service Now-based solutions. You will play a key role in improving business processes, driving platform adoption, and ensuring solutions align with organizational objectives.
Key Responsibilities- Gather, analyze, and document business requirements for Service Now initiatives and process improvement projects.
- Conduct stakeholder interviews, workshops, and requirement-gathering sessions.
- Translate business needs into functional requirements, user stories, process flows, and acceptance criteria.
- Collaborate with Service Now developers and administrators to design and implement solutions that meet business objectives.
- Support the configuration, testing, validation, and deployment of Service Now enhancements.
- Facilitate User Acceptance Testing (UAT), defect tracking, and issue resolution.
- Create and maintain documentation including business requirements, workflow diagrams, use cases, and process maps.
- Analyze current processes and recommend opportunities for automation and optimization.
- Support reporting and dashboard requirements to improve visibility and decision-making.
- Provide post-go-live support and contribute to continuous improvement initiatives.
- Ensure compliance with organizational governance standards, policies, and Service Now best practices.
- 3+ years of experience as a Business Analyst supporting Service Now or similar enterprise platforms.
- Strong experience in requirements gathering, business process analysis, and workflow design.
- Knowledge of Service Now modules such as ITSM, ITOM, HRSD, CSM, or other platform applications.
- Experience creating user stories, functional specifications, and business process documentation.
- Familiarity with Agile and Scrum methodologies.
- Strong analytical, problem-solving, and communication skills.
- Experience supporting testing activities, including UAT and validation processes.
- Ability to work effectively with both technical and non-technical stakeholders.
- Experience with reporting, dashboards, and data analysis tools is preferred.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×