ServiceNow HSE - Business Analyst

Service Now Business Analyst

• Work with clients to understand their business processes, needs, and requirements and provide guidance on best practices for leveraging the Service Now platform.
• Collaborate with cross-functional teams, including technical consultants and project managers, to design and implement customized solutions using the Service Now platform, including integration with other systems and applications.
• Develop and maintain business process models and requirements documents to ensure alignment with client needs and objectives.
• Perform gap analysis to identify areas where Service Now functionality needs to be enhanced or customized to meet client requirements.
• Assist in testing and deploying Service Now solutions, including performing functional and integration testing to ensure that solutions meet client requirements.
• Provide training and support to end-users on the Service Now platform and related processes.
• Stay up-to-date with Service Now and related technologies, including attending training and certification programs as required.

• Bachelor’s degree in business administration, computer science, information technology, or a related field.
• Several years of experience working as a business analyst, with a focus on Service Now.
• Proficiency in analysing business requirements and developing solutions on the Service Now platform, including Incident Management, Problem Management, Change Management, Asset Management, and CMDB.
• Ability to understand and map business processes and workflows.
• Excellent problem-solving, communication, and collaboration skills.
• Ability to work independently and in a team environment.
• Service Now certification, such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS), is preferred.

Overall, a Service Now Business Analyst plays a critical role in working with clients to understand their business needs and requirements, developing customized solutions using the Service Now platform, and ensuring successful adoption of the solutions by end-users. The position provides opportunities for professional growth and advancement within the Service Now consulting field.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.

More information on employment scams is available here .