Systems Administration Consultant IT Operations

Deploy Troubleshoot Active Directory GPOs Add remove DNS records DHCP reservations and certificates based on requests from other IT staff Troubleshoot sync issues in Entra  FIM Troubleshoot failed deployments from Configuration Manager Deploy DAT engine updates via ePO triage policy or DAT-related performance incidents Maintain DLP policies and whitelist new requirements Track down mail-flow anomalies using Message Trace Troubleshoot Teams Webex meeting-join or media-quality issues by analyzing CQD and Call Analytics Validate duplicate One Drive data in Preservation Hold Library Isolate session-launch failures by reviewing Citrix Director and Studio logs Respond to incidents related to RDP failures Track and Coordinate patch management of all Windows Systems Act as incident requests tasks queue manager Identify potential process improvements Maintain documentation related to architecture and configuration

Bachelor's degree in any Computer Science, Information Technology, Engineering, or Information Systems discipline

5+ years in enterprise Windows systems administration with at least 2 years handling Tier 2/3 escalations.

Proven expertise administering Active Directory, Hybrid Entra , and DNS/DHCP core services.

Hands-on experience with Intunes / System Centre Configuration Manager (SCCM)

Solid understanding of the architecture and dependencies of Exchange Online, Teams/Webex, and One Drive.

Citrix Virtual Apps & Desktops operations (Studio, Director, Workspace) and Windows RDS.

Working knowledge of Trellix ENS/DLP/Application Whitelisting

Scripting:
Power Shell proficiency (functions, modules, REST/Graph calls).

Virtualization technologies

Microsoft Identity & Access Administrator (SC-300), MCSA/MCSE, Citrix CC-VAD, ITIL v4 Foundation.

Excellent written and spoken English.

Strong analytical problem-solving skills

Specialized technical expertise and broader IT knowledge

Compliance with risk, security, and continuity management principles