Senior Services Engineer

Bietet Know-how für nachhaltigen Kundenerfolg und Wachstum im Post-Sales-Kundenlebenszyklus durch Schulung, professionellen Service, technischen Support, Verlängerungen, Erreichung von Ergebnissen, Bindung, Erweiterung und Kundenbetreuung mit digitalem Fokus. Beeinflusst den Abteilungsbetrieb und ist verantwortlich für die Planung/Ausführung.

Die Rolle hat eine gewisse Autonomie, konzentriert sich jedoch auf die Ausführung von Aktivitäten innerhalb einer operativen Disziplin, die durch funktionale Standardpraktiken und
-verfahren abgedeckt wird.

Möglicherweise ist ein gewisses Urteilsvermögen erforderlich, dies erfolgt jedoch in der Regel unter Anleitung.

Key Responsibilities

• Customer Satisfaction:
  Manage project delivery to ensure high-quality outcomes and customer satisfaction. Address customer concerns and issues in a timely and effective manner.
• Application Installation, Configuration & Upgrades:
  Perform installation, configuration, customization, and upgrades to implement APM solutions in line with customer requirements and technical designs. Provide technical support for APM projects.
• System Architecture & Technical Design:
  Adapt standard system architectures to customer-specific requirements and develop technical design specifications. Leverage product capabilities to drive standardization, minimize customization, and maximize the reuse of existing solutions.
• Effort Scoping & Estimation:
  Develop work breakdown structures (WBS) and estimate the effort required for standard technical activities.
• Requirements Gathering:
  Engage with stakeholders to understand business processes, gather functional requirements, and document them in a structured manner.
• Cross-Functional Collaboration:
  
  Work closely with Project Managers and Services Consultants to identify and scope application changes while adhering to change management processes.
• Stakeholder Engagement:
  Collaborate with Product Development, Commercial Teams, Customers, Solution Providers (Partners/Integrators), and other cross-functional stakeholders as required.
• Project Lifecycle Support:
  Participate throughout the full lifecycle of assigned projects, contributing to design and functionality decisions to ensure delivery remains aligned with budget, timelines, and customer expectations.

Required Qualifications

• Bachelor’s degree or equivalent (defined as: High School Diploma/GED and 3+ years progressive experience in software services).
• Minimum 6 years’ experience in client-facing consulting focused on technical configuration using databases, .NET code development or software implementations.
• Software skills in software analysis, design, methodology, and architecture
• Programming experience in software development with Microsoft Visual Studio / Development tools.
• Experience working with Databases like SQL and Oracle with good exposure on DDL, DML commands along with Stored Procedures.
• Experience with basic database administration like Restoring, Backup for both SQL and Oracle.
• Able to master the different delivery methodologies (i.e. Iterative, Waterfall, and Agile) and apply them on the assigned projects.
• Strong spoken and written English language skills.
• Can lead small project (1-3 team members) team to achieve the desired technical outcome.
• Familiar in utilizing Lean methodology.
• Must be willing to travel to work closely with our customers when required

Desired Characteristics

• Demonstrated ability to learn new software development practices, languages, and tools
• Strong experience with SQL Server Reporting Services and SQL Server Analysis Services is a plus.
• AWS Certified Cloud Practitioner is a plus.
• Experience with commonly used EAM (Enterprise Asset Management) systems, such as SAP, Maximo, or Oracle EAM is a plus.
• E…