Business Process Engineering Lead; Telecom; Damascus

The Business Excellence Lead is responsible for the organisation's end-to-end business process management practice, with a primary focus on optimising and re-engineering processes to identify inefficiencies and introduce automation and digitisation.

The role sets process discovery standards, leads delivery across digital transformation initiatives, and applies hands‑on expertise in process design, BPM modelling, and implementation.

It also carries leadership responsibility for mentoring and reviewing the work of the Business Process Engineer reporting into this position

• Lead discovery sessions with senior stakeholders and department heads to understand current operations, pain points, and strategic objectives.
• Review and approve AS-IS process documentation, ensuring accuracy, completeness, and adherence to modelling standards.
• Define TO-BE process architecture at the enterprise level using business process re-engineering, Lean, and continuous improvement methodologies, with a clear focus on eliminating waste and simplifying workflows.
• Establish process modelling standards, BPMN 2.0 guidelines, and quality benchmarks for the team.
• Lead process design and redesign in BPMN modelling tools, handling complex, cross‑functional, and multi‑system architectures.
• Own gap analysis outputs, ensuring findings are actionable and aligned with business goals.
• Identify, assess, and lead automation, RPA, and intelligent process orchestration opportunities, building the case for where digitization delivers the most value.
• Drive the digitisation of manual and paper‑based processes, working with stakeholders to define digital workflows and reduce reliance on manual intervention.
• Oversee implementation, managing go‑live coordination, stakeholder alignment, and post‑implementation review.
• Define integration requirements between process designs and enterprise systems in close collaboration with IT teams.
• Establish governance frameworks, process ownership structures, and RACI models across the organization.
• Develop and monitor KPIs, SLAs, and OLAs at program level and track benefits realization.
• Build and maintain a reusable library of process assets, templates, and standards to drive consistency and speed across the organization.
• Guide, mentor, and review the work of the Business Process Engineer.

• Bachelor’s degree in engineering, Business Administration, or Information Systems.
• Minimum 8-10 years in business process engineering or BPM, with at least 3-4 years in a lead or senior capacity.
• Fluent in Arabic writing, reading, and speaking is a must.
• Authoritative hands‑on experience across the full BPM lifecycle, i.e., AS IS discovery, TO-BE, Process modelling, validation, Implementation, and integration.
• Hands‑on experience with at leaswith at least 1 professional tool in BPMN 2.0 and BPMS platforms such as Bizagi, ARIS, Pegasystems, Appian, or Camunda.
• Experience with RPA, workflow automation, and intelligent automation concepts.
• Understand Value stream excellence.
• Preferably CBPP or CBPL certification. BPMN 2.0 - OCEB 2 or equivalent.
• Understanding telecom, fibre network, or fixed network environments is a distinct advantage.