IT Lab Assistant

Oryx University - in partnership with Liverpool John Moores University | Full time

TheIT Lab Assistant provides day-to-day technical support, maintenance, and operational management for computer laboratories supporting the Bachelor of Science (BSc) in Computer Science and Master of Science (MSc) in Cybersecurityprograms. The role ensures lab infrastructure, specialized software,virtualized environments, and hardware are fully operational, secure, and readyfor lectures, practical hands-on sessions, and research activities.

Key Responsibilities & Duties

1.Lab Environment Management & Setup

• Prepare,configure, and maintain computer labs for undergraduate (BSc) programming/software labs and postgraduate (MSc) advanced cybersecuritypractical sessions.
• Deploy,configure, and manage virtualized laboratory environments (e.g., VMware,Virtual Box, Proxmox, Hyper-V) used for ethical hacking, penetration testing, malware analysis, and network security exercises.
• Install,update, and license required academic software, IDEs, compilers, database management systems, and specialized security tools (e.g., Wireshark,Metasploit, Kali Linux, Burp Suite, Snort).
• Set upisolated network segments, firewalls, and sandboxed environments for safecybersecurity testing and simulation.

2.Technical Support & Academic Assistance

• Provide real-time technical assistance to faculty members and students during scheduled lab sessions and open lab hours.
• Troubleshoot hardware, operating system (Windows, Linux, macOS), and network connectionissues promptly to minimize disruption to classes.
• Guide students on setting up development environments, tools, and remotelaboratory access when required.
• Maintain physical inventory and setup for hardware experiments (e.g.,microcontrollers, IoT devices, network switches, routers, and cabling).

3.System Administration & Maintenance

• Perform regular system maintenance, disk imaging, OS deployment, software updates,and security patching across all lab machines.
• Monitorlab hardware health, manage user accounts/access control, and enforceuniversity IT usage and cybersecurity policies.
• Assist in maintaining lab data backup and recovery procedures.

4.Inventory, Safety & Compliance

• Maintain an accurate inventory of lab assets, hardware components, peripheral devices, software licenses, and tools.
• Logtechnical issues, maintenance schedules, and hardware repair requests using the university ticketing system.
• Ensure lab facilities comply with health, safety, and security standards, maintaining clean, organized, and secure learning environments.

Education& Certifications

• Education:
  
  Bachelor’s degree or Higher Diploma in Computer Science, Computer Engineering, Information Technology, Cybersecurity, or a closely related field.
• Certifications(Preferred / Advantageous):
• Cisco Certified Network Associate (CCNA)
• EC-Council Certified Ethical Hacker (CEH) or entry-level cybersecuritycertifications

Technical Skills & Knowledge

• Operating Systems:
  Advanced proficiency in Linux administration (Ubuntu, Debian,Kali Linux) and Windows/Windows Server environments.
• Cybersecurity Tools:
  Hands-on familiarity with security analysis tools (Wireshark, Nmap,Metasploit, Burp Suite, Snort/Suricata, SIEM concepts).
• Virtualization& Cloud:
  Experience configuring virtual machines, virtual networks,and sandboxes (VMware ESXi/Workstation, Virtual Box, or Docker containers).
• Networking:
  
  Solid understanding of TCP/IP, subnets, VLANs, routing, firewalls, andbasic network troubleshooting.
• Software& Scripting:
  Basic scripting skills (Python, Bash, or Power Shell) fortask automation and setup scripts; familiarity with common programming languages (C++, Java, Python).

Soft Skills & Core Competencies

• Strong problem-solving, diagnostic, and technical troubleshooting abilities.
• Excellent interpersonal and communication skills to work effectively with students,faculty, and IT staff.
• Ability towork independently, manage time effectively during busy academic termschedules, and prioritize urgent technical support requests.
• Commitment to maintaining academic integrity and strict data security protocols within university networks.

• Tax-Free Income: Salaries in Qatar are exempt from local income tax.
• Private Medical Insurance: Provided for sponsored employees
• Professional Growth: Opportunities for career advancement based on performance and contribution.