IT Support Help Desk
Job in
Doha, Baladīyat ad Dawḩah, Qatar
Listed on 2026-10-21
Listing for:
Madre Integrated Engineering
Full Time
position Listed on 2026-10-21
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Madre Integrated Engineering | Full time
- Respond to user requests by phone, email, chat, or ticketing system; log, prioritize, and track issues through resolution.
- Troubleshoot hardware, software, network, printer, email, and Microsoft 365 problems, providing remote or on-site support.
- Escalate complex or unresolved incidents to the appropriate technical team and follow up to meet service targets.
- Maintain accurate support records, update knowledge base articles, and assist with user accounts, equipment setup, and IT asset tracking.
- Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 2–3 years of experience in a help desk or IT support role.
- Working knowledge of Windows, Microsoft 365, computer hardware, printers, and basic networking.
- Experience using a ticketing system and following incident management or IT service procedures; ITIL Foundation is an advantage.
- Good communication and customer service skills;
Arabic and English proficiency is an advantage.
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