Managed Service Desk Staff
Managed Service Desk Staff
Location:
Onsite - Qatar
Experience:
3+ yrs Duration: 12 months
Minimum Qualifications
Education:
Bachelor's Degree in Information Technology / Computer Science / Computer Engineering or relevant field.
- ITIL Foundation Certified (Mandatory)
- Microsoft 365 Certified (Mandatory)
Minimum 3+ Years of experience in IT Service Desk / Helpdesk Support.
Hands-on experience in Hardware & Software Troubleshooting.
Experience in Incident Management, Ticketing Tools (Service Now / Remedy), and end-user support.
Knowledge of Windows OS, MS Office 365, Active Directory, and basic Networking.
4. Language RequirementsFluent in English & Arabic (Speaking, Reading & Writing) - Mandatory.
CV Submission RequirementsCandidates must submit Bilingual CVs (Both in Arabic and English).
Must attach copies of ITIL Foundation and Microsoft 365 Certifications along with the CV. Applications without certificates will not be considered.
6.Roles & Responsibilities
- Provide L1/L2 Onsite Technical Support for Hardware and Software issues.
- Log, track, and resolve service requests within defined SLAs.
- Escalate complex issues to relevant technical teams.
Skills:
software,basic,cvs,computer engineering,english,microsoft,arabic,active directory,foundation,itil
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).