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End User Support Services ; Field
Job Description & How to Apply Below
Job Title:
End User Support Services Staff (Field)
Location:
Field Support
-Qatar
Experience 5 +yrs
Duration 12 months
Arabic language mandatory
Minimum Qualifications:- Education:
Bachelor's Degree in Information Technology / Computer Science or related field. - Mandatory
Certifications:
CompTIA A+ (Mandatory) - ITIL Foundation (Mandatory)
- Microsoft 365 Certified (Mandatory)
- CCNA - Cisco Certified Network Associate (Mandatory)
- Minimum 4+ Years of experience in Desktop Troubleshooting and Field / End-User Support
- .Strong hands-on experience in Windows Environment (Windows 10/11), Hardware & Software Installation and Configuration.
- Expertise in troubleshooting MS Office 365, Outlook, Printers, Scanners, and Laptops/Desktops.
- Knowledge of Basic Networking, LAN/WAN, TCP/IP, DNS, DHCP, and VPN.
- Experience with Active Directory (AD), User Account Management, and Group Policies.
- Experience in Ticketing Tools (Service Now / Manage Engine / BMC).
- Ability to work in field locations and provide VIP user support.
Fluent in English and Arabic (Mandatory) - Must be able to communicate with end-users in both languages.
CV Submission Requirements:- Must submit Bilingual CVs (One in Arabic + One in English).
- Must attach valid copies of CompTIA A+, ITIL Foundation, Microsoft 365 & CCNA Certificates. Applications without certificates will not be considered.
- Provide Field & Onsite End-User Support for Hardware, Software, and Network-related issues.
- Troubleshoot and resolve issues related to Windows OS, Microsoft 365, Outlook, Printers, and LAN/WAN connectivity.
- Perform IMAC Activities (Install, Move, Add, Change) for IT equipment and peripherals.
- Maintain accurate IT Asset Inventory and documentation of all field activities.
- Log all incidents and service requests in the ticketing system and ensure closure within SLA.
- Escalate complex issues to L2/L3 teams and coordinate for timely resolution.
- Provide technical support for meetings, conference rooms, and user training as required.
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