Applications Analyst; IM
Job Description & How to Apply Below
Job Purpose
Support business functions and provide detailed IT technical expertise to maintain applications support environment and resolve day to day issues
Job Context amp Major Challenge sBroad range of complex technical and or professional work activities and timely and efficient completion of complex non-routine work
Timely resolution of any issues and ensuring operational and project KPIs are met
Key Job Accountabilities- Investigate operational issues problems and requests for support in coordination with colleagues and other stakeholders seeking effective solutions and takes appropriate action for resolution
- Respond to requests for support by means of modifications to system parameters workarounds reconfiguring systems training users or escalating to systems development staff or software suppliers
- Monitor progress of requests for support and ensures users and other stakeholders are kept informed Take corrective action to avoid or minimize delays
- Produce logical software designs showing for example processes objects data flows inputs stored data and outputs
- Perform tasks associated with operations administration and maintenance tasks for Business Applications Database Management Systems and related Tools amp Technologies
- Develop interpret and execute test plans to verify correct operation of completed software
- Define document and execute small-scale projects or sub-projects actively participating in all phases of the project Identify assess and manage risks and issues which might impact on the success of the project
- Participate in meetings with stakeholders and assists in presenting issues and solutions
- Ensure compliance with information security policies procedures and standards
- Ensure all work is carried out and documented in accordance with required standards policies and procedures
- Competent in IT applications support tools amp techniques
- Excellent written and spoken English
- Strong project management skills
- Strong business analysis and system design skills
- Good Understanding of Applications and Data Security
- Bachelor s degree in any computer science, information technology, computer engineering, or information systems discipline.
- 7 years IT experience.
- Prior working experience in Information Management applications (Aveva AIM/ISM/Tag Management Solution, Octave Smart Plant Applications (SPF/S3D), Documentum D2 or similar applications used in the Oil & Gas industry).
- Demonstrated experience in developing, customizing, and integrating business applications.
- Demonstrated experience in managing IT applications development/implementation projects.
- Demonstrated experience in IT applications support environment - ITIL knowledge.
- Demonstrated experience in IT applications risk, security, and continuity management.
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