Application Support Engineer – L2/L3
Position Summary:
Driving advanced enterprise application support, production incident investigation, and root-cause analysis in Doha, Qatar, Work Wavez Solutions is actively seeking an accomplished Application Support Engineer – L2/L3 for a permanent on-site professional engagement. In this vital technical operations role, you will investigate and resolve critical production incidents, manage service requests, and coordinate seamlessly with development, database, and infrastructure squads. Bringing robust technical expertise in L2/L3 enterprise application support, you will empower global enterprise operations to achieve uncompromised system availability, rapid issue resolution, and recurring-issue prevention.
This prestigious career opportunity offers competitive remuneration, high technical visibility, and exceptional professional growth within a premier global technology solutions and staffing enterprise.
Job Description:
As an Application Support Engineer – L2/L3 supporting Work Wavez Solutions on-site in Doha, Qatar, you will take full operational, tactical, and technical ownership of critical production applications, incident management, service request workflows, and advanced troubleshooting. Your day-to-day responsibilities include performing rigorous root-cause analysis on production failures, escalating and coordinating issues with software development, database administration, and infrastructure teams, maintaining detailed technical documentation, and implementing proactive measures to prevent recurring operational bottlenecks.
You will operate in a collaborative enterprise environment while partnering closely with cross-functional IT squads.
- Provide expert L2 and L3 enterprise application support, maintaining high availability across mission-critical production environments.
- Investigate, diagnose, and resolve complex production incidents, system alerts, and software performance anomalies promptly.
- Execute rigorous application troubleshooting and in-depth root-cause analysis (RCA) to eliminate recurring operational failures.
- Manage end-to-end incident life cycles, service requests, and escalation pathways adhering to strict SLA compliance standards.
- Ensure optimal performance, uptime, and stability for critical business-critical production applications and database integrations.
- Coordinate seamlessly with cross-functional software development, database administration, and infrastructure engineering squads.
- Maintain comprehensive technical documentation, troubleshooting runbooks, knowledge base articles, and incident resolution logs.
- Implement proactive monitoring and preventative maintenance strategies to mitigate recurring application faults.
Qualifications & Skills:
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related technical discipline.
- Minimum of 3+ years of progressive professional experience in L2/L3 enterprise application support, production support, or software maintenance.
- Strong, demonstrable hands‑on professional expertise in incident investigation, root-cause analysis, and complex application troubleshooting.
- Comprehensive working knowledge and practical proficiency in managing critical production applications and enterprise IT service management (ITSM) workflows.
- Deep practical experience coordinating across development, database, and infrastructure technical teams.
- Solid practical grasp of incident management, service request fulfillment, and SLA-driven support environments.
- Proven analytical problem‑solving aptitude, technical documentation skills, and excellent cross‑functional communication abilities.
- Mandatory legal work authorization and physical availability for permanent on‑site…
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