Engagement Manager
Job in
Doha, Baladīyat ad Dawḩah, Qatar
Listed on 2026-10-28
Listing for:
Arab Solutions
Full Time
position Listed on 2026-10-28
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, Systems Administrator, IT Consultant
Job Description & How to Apply Below
10 Yrs
LocationOnsite
- Qatar
12 Months
Minimum Qualifications & EducationEducation:
Bachelor's Degree in Information Technology / Computer Science or related field.
- Mandatory PMP
- Project Management Professional - Mandatory ITIL Foundation
- Mandatory ITIL 4 Certified
- Microsoft 365 Certification (Preferred as per CV Requirement)
- Minimum 10 Years of experience in managing similar large-scale IT Programs
- Proven experience in IT Service Delivery Management and Managed Service Desk Operations
- Strong expertise in Stakeholder Management, Client Engagement & Vendor Management
- In-depth knowledge of SLA, KPI Governance, Service Quality Management & Reporting
- Experience in Team Leadership, Resource Management, and managing Onsite & Field Support teams (15+ resources)
- Knowledge of ITIL Framework, Service Operations, and Continuous Service Improvement (CSI)
- Bilingual
- Fluent in Arabic & English (Mandatory) - Excellent verbal and written communication in both languages
- Act as the Single Point of Contact (SPOC) for the client for all service delivery and engagement matters
- Manage and oversee the entire Managed Service Desk & End-User Support Services operations Onsite Field
- Ensure 100 SLA compliance Service Quality and Customer Satisfaction
- Lead Governance activities including Daily Weekly Monthly Service Review Meetings Reporting and Dashboard presentations
- Drive Continuous Improvement Initiatives to enhance service efficiency and performance
- Lead mentor and manage a team of 16 onsite & field support engineers including rostering performance evaluation and training
- Manage escalations, risks and issues and ensure timely resolution
- Ensure adherence to ITIL processes
- Incident, Request, Problem and Change Management
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