IT Infrastructure & Support Engineer
Position Summary:
Driving advanced IT infrastructure administration, workplace support, and enterprise system reliability in Doha, Qatar, Work Wavez Solutions is actively seeking an accomplished IT Infrastructure & Support Engineer (Workplace Engineer) for a permanent on-site professional engagement. In this vital technical role, you will architect, maintain, and troubleshoot robust Windows Server environments, Active Directory domains, core networking, and end‑user support systems. Bringing hands‑on expertise in IT infrastructure and bilingual proficiency in Arabic and English, you will empower global enterprise operations to achieve uncompromised system uptime, rapid incident resolution, and seamless service delivery.
This prestigious career opportunity offers competitive remuneration, high technical visibility, and exceptional professional growth within a premier global technology solutions and staffing enterprise.
Job Description:
As an IT Infrastructure & Support Engineer supporting Work Wavez Solutions on‑site in Doha, Qatar, you will take full operational, tactical, and technical ownership of workplace IT systems, server administration, user account management, and IT service desk operations. Your day‑to‑day responsibilities include configuring and managing Active Directory, DNS, DHCP, and LAN/WAN networking, troubleshooting hardware and software bottlenecks, enforcing IT security policies and access controls, and maintaining rigorous infrastructure monitoring, backup, and disaster recovery procedures.
You will operate in a collaborative corporate environment while partnering closely with cross‑functional IT operations and security squads.
- Administer, maintain, and optimize core IT infrastructure including Windows Server, Active Directory domains, DNS, and DHCP services.
- Provide comprehensive end‑to‑end technical support and workplace engineering services for enterprise hardware, software, and local area networks.
- Troubleshoot and resolve complex technical incidents across servers, desktop hardware, operating systems, and workplace IT infrastructure.
- Manage IT service desk operations adhering strictly to ITSM best practices, incident tracking protocols, and SLA compliance standards.
- Execute user account provisioning, access control governance, identity management, and enterprise IT security policy enforcement.
- Monitor infrastructure health, manage system backups, execute disaster recovery procedures, and maintain virtualization platforms.
- Maintain meticulous technical documentation, network diagrams, system inventory records, and operational runbooks.
- Coordinate seamlessly with internal IT and cybersecurity teams to ensure unified infrastructure security and seamless incident escalation.
Qualifications & Skills:
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related technical discipline.
- Minimum of 3+ years of progressive professional experience in IT infrastructure administration, systems engineering, and end‑user technical support.
- Strong, demonstrable hands‑on professional expertise in Windows Server administration, Active Directory, DNS, DHCP, and TCP/IP networking.
- Comprehensive working knowledge and practical proficiency in hardware/software troubleshooting, server maintenance, and workplace IT systems.
- Deep practical experience utilizing ITSM tools, incident management ticketing systems, and service desk operational frameworks.
- Solid practical grasp of user account management, access control mechanisms, and corporate IT security policies.
- Proven analytical problem‑solving aptitude, technical documentation skills, and excellent communication abilities.
- Mandatory bilingual proficiency in Arabic and English…
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