Network Reliability & Incident-Response Engineer

Madre Integrated Engineering | Full time

· Provide advanced diagnostics at system,application and infrastructure level for the system.

· Carry out root-cause analysis for major and recurring incidents and own the permanent fix.

· Open and manage OEM back-to-back support casesunder the same ticket and SLA clock.

· Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.

· Own the preventive-maintenance procedures and predictive monitoring for the system.

· Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.

· Provide technical assessment to the Change Advisory Board for changes to the system.

· Operate and maintain NETKA; maintain device inventory, thresholds and alerting; investigate monitoring gaps.

Experience. 4or more years hands-on with the specific system in a comparable environment.

· Diagnostic and root-cause skill.

· Documentation and mentoring.

· Advanced-incident resolution within SLA.