Senior Manager IT Gen Passenger Systems

Ready to shape the future of how passengers move through an airport?

We’re looking for an experienced aviation technology leader to take ownership of next-generation passenger-processing technology at Hamad International Airport.

This is a senior role with responsibility for technology supporting the passenger journey across check-in, self-service, bag drop, security and boarding
, while driving the continued evolution of biometric identity, facial recognition, digital identity and single-token seamless travel
.

This is not purely a strategy role. We need someone who understands these technologies deeply enough to lead their strategy, implementation, integration, lifecycle and 24/7 operational performance
.

• Shape the 3-5 year technology strategy and roadmap for passenger-processing and next-generation identity solutions.
• Lead major programmes covering common-use check-in and boarding, self-service kiosks, automated bag drop, e-gates and passenger-processing technologies.
• Drive the evolution of facial recognition, digital identity and single-token passenger journeys across airport touchpoints.
• Take end-to-end ownership of major technology implementations, integrations, upgrades and lifecycle management.
• Ensure mission-critical passenger-processing systems remain highly available within a 24/7 airport operation
  .
• Lead the response to critical technology incidents affecting passenger processing.
• Work with airlines, airport stakeholders, government and border-control agencies and technology partners.
• Manage technology suppliers and integrations across the passenger-processing ecosystem.
• Evaluate emerging solutions including AI-driven queue analytics, computer vision and IoT-enabled passenger tracking
  .
• Lead cross-functional technology programmes, governance, business cases, budgets and change initiatives.

Build and develop a high-performing technology team through coaching, direction and knowledge sharing.

This role requires more than general IT leadership.

We are particularly interested in candidates who have personally led passenger-processing technology within an airport, airline or aviation technology environment and can demonstrate experience across:

• Self-service check-in and bag drop
• Boarding and passenger self-service technologies
• Biometric identity verification
• Seamless or single-token passenger journeys
• Departure Control System integrations
• Mission-critical 24/7 technology operations
• Large-scale systems integration
• Government and border-control stakeholder engagement

• A Bachelor's Degree or equivalent with a minimum of 10 years of job-related experience
  .
• At least 10 years of IT management experience
  .
• At least 8 years focused on aviation, airport operations or passenger-processing technology
  .
• Hands-on lifecycle management experience across common-use check-in, boarding and passenger-self-service systems.
• At least 3 years of direct experience implementing biometric identity verification, digital  seamless-travel/single-token solutions at an equivalent airport
  .
• Experience leading cross-functional programmes within a medium or large organisation.
• Experience working within the airport/aviation domain, including engagement with government and border-control agencies.
• Strong business and technology strategy, change-management, vendor-management and relationship-management capabilities.
• Excellent command of English.

Exposure to ICAO, IATA or ACI standards or industry bodies would be advantageous. ITIL service-management and recognised project-management practices are also preferred.

A passenger-processing platform you personally owned. A major implementation you led. And a biometric or digital-identity passenger journey you helped bring to life.

If you've worked at the intersection of aviation + passenger technology + biometrics + large-scale transformation
, we would like to hear from you.