Technology Services Controller

Technology Services Controller (MCX & Telecom) Required in Doha, Qatar
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* CV Optimizer* + Post a Job# Technology Services Controller (MCX & Telecom) Required in Doha, Qatar
*
* Job Title:

** Technology Services Controller (MCX & Telecom)
** Company Name:
** Qatar Airways
*
* Job Location:

** Doha, Qatar
** Work Mode:
** On-site
** Date Posted:
** 4 November 2026
** Job Reference/:
** 260000FD
* * Job Description / Role:
** About Hamad International Airport:
Hamad International Airport enjoys a dominant position in the aviation industry. Our passenger volumes are on a steady and fast-growing path thanks to an unprecedented facility expansion that enhanced operational capacity and will drive business growth in the next years.

About the role:

This role will be responsible for the engineering, implementation, integration, operation, and lifecycle support of Mission-Critical Services (MCX) and enterprise telecom platforms used in a 24×7 airport environment. The role ensures that MCPTT, MCVideo, MCData, private LTE/5G and associated telecom services remain secure, resilient, interoperable, and available for operational users.
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* Key Responsibilities:

*** Provide technical and operational support for MCX services, including Mission-Critical Push-to-Talk (MCPTT), MCVideo, MCData, dispatching, recording, location, group management, and related application services.
* Support the design, implementation, integration, testing, and acceptance of MCX solutions over private LTE/5G networks, including connectivity with radio, telephony, dispatch, recording, and external communication platforms.
* Configure and troubleshoot MCX users, talk groups, service profiles, priorities, pre-emption, emergency calls, floor control, multimedia sessions, device onboarding, and application access.
* Support private mobile network service integration across RAN, EPC/5GC, IMS and MCX application layers, and coordinate end-to-end incident resolution with mobile-network, cybersecurity, infrastructure, and vendor teams.
* Monitor service health, availability, capacity, performance, alarms, license utilization, and quality indicators; identify degradation and take corrective action before operational impact.
* Troubleshoot MCX and telecom incidents using application logs, platform alarms, SIP/SDP traces, RTP analysis, packet captures, RTMT, CDR/CMR, gateway diagnostics, and mobile-network performance information.
* Perform root-cause analysis for recurring incidents and implement corrective and preventive actions through approved incident, problem, and change-management processes.
* Develop and maintain high-level and low-level designs, configuration records, interface documents, test plans, acceptance criteria, standard operating procedures, recovery procedures, asset records, and support documentation.
* Plan and execute upgrades, migrations, patches, capacity expansions, technology refreshes, endpoint replacements, and end-of-life remediation with minimum disruption to live airport operations.
* Apply security controls to MCX and telecom infrastructure, including secure configuration, identity and access management, certificate management, network segmentation, logging, vulnerability remediation, backup, restoration, and disaster-recovery readiness.
* Coordinate with internal stakeholders, telecom operators, OEMs, system integrators, managed-service providers, and support partners to meet service levels and business requirements.
* Participate in planned maintenance, major-incident response, service restoration, and operational support outside normal working hours when required.
* Identify service-improvement opportunities that enhance resilience, user experience, operational…