Technical Support​/Service Administrator

Alaska Cleaning Center, located in Doha, DAW, QA, offers a Full time on site position that provides great opportunities for career growth.

We are seeking an organized and proactive Technical Support / Service Administrator to join our team. In this role, you will act as the key link between our customers, sales team, and technical service departments. You will manage customer inquiries, schedule maintenance operations, coordinate technician schedules, and ensure all service records are maintained. The ideal candidate will have excellent administrative skills, a solid understanding of cleaning machinery/equipment, and the ability to thrive in a fast-paced coordination role.

• Customer Support:
  Handle incoming customer service requests, technical inquiries, and communicate updates regarding service schedules, maintenance, and job completion status.
• Service Coordination:
  Coordinate and process sales and service orders. Schedule and monitor both preventive and corrective maintenance activities.
• Technician Management:
  Dispatch jobs and coordinate closely with technicians to ensure the timely and efficient completion of service and repair work.
• Tracking   Documentation:
  Track pending jobs to ensure all customer requests are resolved within required time frames. Maintain accurate service records, warranty records, and equipment history files.
• Procurement Liaison:
  Monitor spare parts requirements and coordinate with the procurement team to ensure necessary parts are available.
• Reporting   Quoting:
  Prepare quotations for maintenance services and spare parts when required.
• Compliance:
  Ensure all activities comply with company procedures, safety standards, and service quality requirements.

• Experience:
  
  Previous experience working specifically with cleaning machines and equipment.
• Technical Knowledge: A strong technical understanding of cleaning equipment operation, troubleshooting, and maintenance.
• Computer
  
  Skills:
  
  Highly proficient in computer systems, including Microsoft Office (Excel, Word, Outlook) and company management software.
• Communication:
  Strong communication and interpersonal skills to handle both customer interactions and internal team coordination.
• Work Location:
  
  In person