IP Operations Specialist

IP Operations Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group.

DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning
DHL Global Forwarding has an opening for IP Operations Specialist in Doha, Qatar.

Join us in connecting people and improving lives!

In this IP Operations Specialist position

• Own daily coordination of customs clearance and local delivery activities for allocated files, ensuring readiness before cargo arrival and close follow-up until final delivery.
• Coordinate with customs brokers and government liaison resources on declarations, inspections, temporary imports or exports, permits, exemptions, approvals, and cargo release requirements.
• Coordinate delivery order collection and surrender requirements with shipping lines and airlines, including required payments, guarantees, deposits, authorizations, and document handover.
• Arrange road transportation and suitable equipment based on cargo dimensions, weight, handling method, site constraints, and delivery schedule.
• For heavy, oversized, or special cargo, coordinate route and site requirements, transport permits, escorts, lifting interfaces, method statements, risk assessments, and HSE requirements with the responsible parties.
• Confirm delivery appointments, site access, receiving resources, offloading readiness, and proof-of-delivery requirements before dispatch.
• Monitor vehicles and cargo during execution, manage exceptions, and maintain clear communication with customers, transporters, customs brokers, terminals, warehouses, and internal stakeholders.
• Validate supplier invoices and operational costs against agreed rates and services; ensure costs are accrued and supporting documents are available for billing and file closure.
• Customer and Project Support
• Act as the customer’s operational point of contact for allocated shipments or project scopes.
• Provide timely status reports covering routing, documentation, arrival, clearance, transportation, delivery, exceptions, and recovery actions.
• Handle customer enquiries, conduct operational meetings or site visits when required, and translate customer requirements into practical execution plans.
• Coordinate closely with expediting, inspection, procurement, shipping, warehouse, and site personnel to maintain alignment with project schedules.
• Arrange AFR and OFR bookings and coordinate with origins, destinations, carriers, agents, and vendors to protect committed delivery dates.
• Issue and review shipment reports, delivery records, incident updates, and operational documentation.
• Operational Control, Compliance and Profitability
• Execute operations in line with DHL procedures, customer SOPs, legal requirements, trade compliance, HSE standards, and Industrial Projects operating standards.
• Identify operational risks early and implement or coordinate mitigation actions related to documentation, customs, permits, capacity, route, site, cargo handling, demurrage, detention, storage, and waiting time.
• Monitor file profitability, cost accuracy, billing completeness, unbilled items, and potential cost leakage; elevate adverse variances and support corrective actions.
• Maintain complete and auditable shipment files, including…