Field Operations Manager

Overview

The Field Operations Manager (FOM) will be responsible for managing and developing the Field Service Specialists (FSS) in their respective Territories. The FOM will drive the team to deliver operational excellence, ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. This role is accountable for driving growth across all LSS service delivery modes through effective workforce planning, delivery coordination, and ensuring compliance with Honeywell and customer Quality, Health, Safety, and Environmental requirements following strict adherence to the Honeywell Accelerator AMS GDM.

• Develop strong trust relationships with key customer contacts.
• Work with Contract Managers to plan and schedule labour resources to meet the needs of customers aligned to their contract entitlements. As needed, directly contact customers to schedule FSS contract or SPOT activities to ensure customer availability.
• Understand the Customer base, identify FSS skills gaps and drive competencies to support future needs.
• Provide exceptional support to customers and resolve any issues or concerns.
• Drive and monitor Honeywell HSE culture and ensure compliance with safety and environmental regulations; track and monitor SOS metrics.
• Ensure that all HSE requirements for customer sites are thoroughly documented, regularly updated, and communicated to stakeholders prior to any FSS site visit.
• Ensure that FSS service visit reports are attached to all Work Orders to comply with Honeywell Accelerator AMS GDM, reduce disputes and support reduction in Short Cycle Past Dues.
• Develop a strong network across the territory and HPS business teams to guarantee customer delivery satisfaction.
• Drive continuous improvement initiatives to enhance operational efficiency.
• Ensure FSS time entry, billability and overtime meet business targets.
• Monitor and alert FSSs of expiring CEAT Certifications and proactively drive recertifications.

• Manage and support the rollout of processes, training, tools, and initiatives, including productivity and its tracking.
• Ensure the scheduling and completion of training plans for technical (CEAT) and soft skills, new products, quality and mandatory HSE Training for all FSSs and TECPros if applicable across their territory.
• Ensure that compliance measures are established prior to travel, addressing all GMS aspects, including Immigration, Tax, and Social Security.
• Monitor and analyze performance metrics to identify areas for operational improvement.
• HSE mandatory training completion for FSS.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.