Director - Asset Management | Real Estate | Festival

Overview of the role

Res ponsible for the day-to-day management of Doha Festival City Mall, ensuring operational excellence, financial performance, and superior guest experience. The role oversees retailer relations, revenue generation, asset management, budgeting, and business planning, while leading on-site teams and coordinating specialty leasing and concierge programs.

The ideal candidate will drive operational efficiency, stakeholder engagement, and income growth, maintaining the mall’s physical integrity and enhancing its overall value by maximizing Net Operating Income (NOI) in line with revenue and expenditure targets.

• Prepare annual Retail Operations budgets covering capital, manpower, OPEX, and income forecasts.
• Submit budget projections to the Board of Directors for review and approval.
• Regularly review financial performance and take corrective actions for negative variances.
• Use past experience, team input, and market trends to forecast revenue and expenditure accurately.
• Identify potential financial risks and report findings to the Board of Directors.
• Ensure tight management of debtors and consistent delivery of EBIDAT targets.
• Develop and maintain a comprehensive service charge (S/C) budget and matrix.
• Ensure all operational expenditures are recoverable from tenants and audited annually as per international standards.
• Assist in preparing and reviewing monthly and annual financial reports.
• Support re-forecasting, P&L analysis, lease abstracting, and budgeting activities.
• Assist in the collection of monthly receivables as required by the Senior General Manager.
• Oversee asset condition and maintenance programs to maximize lifecycle and salvage value.

• Oversee mall marketing initiatives and events, ensuring proper promotion and retailer engagement to drive footfall and tenant sales.
• Enhance the guest experience and handle guest complaints promptly and effectively.
• Develop and execute an innovative, targeted marketing plan with the Senior General Manager and Marketing Manager, ensuring effective budgeting and brand consistency.
• Maintain strong community relations and monitor political or regulatory developments that may impact operations, taking proactive corrective action.
• Foster tenant relations through regular meetings and communication, ensuring awareness and compliance with lease terms.

• Maintain high operating standards, ensuring quality, cost, and timeliness through transparent vendor selection (minimum three tenders), and submit recommendations for approval as per DOA.
• Supervise and provide leadership to the concierge, specialty leasing, administrative, and reception teams.
• Evaluate property development needs, recommend improvements, and ensure timely execution of approved projects within defined scope and compliance standards.

• Conduct regular performance appraisals, identify training needs, and initiate internal or external training as required.
• Ensure team motivation, engagement, and delivery of expected work standards.
• Maintain strong coordination with corporate departments, ensuring alignment and cohesive operations across functions impacting Centre Management.

• Present comprehensive reports on tenants, income, expenditure, positioning, and competition to the company, supported by subordinate and market research data.
• Compare actual performance against budget projections and propose ways to enhance performance and design concepts.
• Ensure all reports reflect accurate and up-to-date information to represent the company’s real-time position.

• 20+ years of experience in the relevant field within reputable organizations, including at least 5–7 years in a senior management role overseeing shopping centre or retail operations
• Strong knowledge of all aspects of leasing and marketing, including strategy development, implementation, and operations.
• Proven ability to collaborate and communicate effectively with tenants, service providers, and internal teams to ensure smooth operations and stakeholder alignment.

• Degree in business administration with specialization…