Assistant Vice President – Lean Transformation

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

The overall role for the position is to assist SVP/ VP to drive cultural change around Lean across QNB Group. The incumbent will be responsible for leading and managing the Group’s Lean and Six Sigma agenda under the Innovation department. Responsibility includes owning, leading and managing selected portfolio of Lean projects across QNB Group’s international network with minimal supervision.

- Deliver and execute on the initiation, execution and implementation of operational excellence, reengineering and end-to-end process improvement initiatives under his/ her scope and support divisions within QNB Group
- Assist the VP to develop and deploy Lean/ Six Sigma/ Change Management standards and the process improvement methodology within QNB Group
- Contribute to develop/ create the metrics/ key performance indicators (KPIs), for performance monitoring and quality measurement purposes related to dedicated operational excellence, reengineering and end-to-end process improvement initiatives on a periodic basis
- Implements KPI’s and best practices for Assistant Vice President, Lean Transformation role.

- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

- Act within the limits of the powers delegated to the incumbent.

- Ensure relevant training and coaching on the methodology to designated multipliers within the organization
- Drive operational excellence, reengineering and end-to-end process improvement initiatives under his/ her scope, with a focus on customer orientation, service and service quality
- Act as a partner to the concerned business and support divisions and lead process improvement projects together with representatives from one or more business and support divisions and
- Deliver training and coaching of others in applying Lean/ Six Sigma and process reengineering methodology
- Assist in creating awareness within QNB Group for client orientation, quality and efficiency
- Establish and maintain strong working relationships and support units within QNB Group with regards to operational excellence, reengineering and end-to-end process improvement initiatives as well as with regards to Lean/ Six Sigma tools
- Identify new solutions or processes into ongoing operations within QNB Group.

- Interact with SVP/ VP Lean Transformation to obtain new process improvement mandates and participate in project idea generation, selection and scoping
- Support the business and support divisions in successfully managing and leading the implementation of strategic initiatives under his/ her scope
- Identify benefits, quantify targeted results, establish measurement criteria and assist in the prioritization of process improvement initiatives
- Manage or assist the VP to manage multiple projects and/ or assume the role of leading a…