Service Project Manager

A Snapshot of Your Day

The Service Project Manager is responsible for the execution of service orders for the compression fleet in the assigned country. This position plans, organizes, monitors, drives processes and resources to achieve order and project objectives within scope, time, quality, and budget. The Service Order Manager is also responsible for managing and monitoring the backlog of service orders, managing customer contact during execution and representing Compression Service to clients whenever needed, driving revenue growth, operational excellence, and customer satisfaction.

• Responsible for the execution of compression service orders (Parts, Repairs, Field Service – and any combinations – LTPs, Mods&Ups) in backlog, between PM 80 and PM 700 including complete outage projects.
• Customer management for orders under execution, being the voice of the customer in the organization, while improving customer contact for all service offerings within the region, including regular, proactive, and/or early communication in case of any issues.
• Organize teams, ensure individual responsibilities, develop project/program schedules, and determine resource needs according to specific challenges. Coordinates internal teams (Technical Support, Engineering, Product Competency Centers, Sales, etc.) to clarify technical requests from the customer and resolve delivery concerns.
• Monitors key performance indicators (KPIs) to measure the success of service business deliverables. Achieve revenue, EBIT, on-time delivery (OTD) and project delivery as per budget/schedule targets and drive client's satisfaction while managing claims and support cash collection targets. Drives NPS results related to execution.
• Assists the finance team with accurate forecasting of deliveries to ensure revenue and cash collection targets are met. Responsible for aligning and coordinating the execution of service orders together with the PCC Parts Execution team in the region and the global PM organization based on each of the Compression factories around the world.
• Reporting status or progress to internal stakeholders/management with appropriate details. Preparing and submitting project progress report to customers as per contractual requirements.
• Collaborate with GS and STG project managers (e.g., for full train outages, LTPs) and implement necessary measures to maximize opportunities and mitigate risks, including early issue communication to internal and external customers. Coordinate with Field Service (FS) organization globally and with the regional FS teams to ensure proper outage planning and staffing, and timely delivery of reports.
• Ensures all project documentation is up to date and in accordance with internal procedures and quality standards. Manages and executes service orders that can be extended to the middle eastern region as applicable. Ensures that Siemens Energy Compliance, EHS and Quality policies and standards are implemented and followed.
• Travel: 20-30% domestic / international travel may be required.

• A bachelor’s degree in engineering, business administration, logistics, or a related field.
• 3-5 years of relevant experience in Project Management. Experience in Oil & Gas industry or with rotating equipment under a service-oriented organization is a plus.
• Strong analytical, organizational, and leadership skills, paired with the ability to develop and implement strategic plans.
• Proficient in computer literacy and experience with Microsoft Office Suite. Proficiency in project management and/or order management tools and concepts.
• Self-driven in taking initiatives to be a team player along with the ability to solve challenges in situations of constraints with a positive attitude and…