Role Overview
The role holder is responsible for managing all day-to-day operations for the assigned service branch including field operations, sales and administration. The role holder is responsible for growing the portfolio within the assigned area with a committed focus on delivering efficient customer service.
Core Responsibilities- Manages the alignment between financial and strategic planning in the branch to ensure achievement of business objectives for Otis
- Middle East. - Implements branch-based development plans, coordinates activities regarding launch of new products and services, and streamline of internal processes according to established policies and procedures.
- Monitors and controls the operations and administration of the branch to maximize efficiency and productivity and to provide consistently high standards of external customer service.
- Supports the new equipment and service sales leads to proactively seek sales opportunities through synergies of Otis
- Middle East businesses and maintain client relationships. - Develops a service-oriented and performance driven culture by ensuring that all service quality targets are met by the branch.
- Ensures all field operations activities at the branch are delivered as per the defined service quality and EH&S standards.
- Implements strategies for customer service improvement initiatives to enhance overall customer experience and ensure best in class service delivery across all customer touch points.
- Directs customer complaint handling, provides advice, gets involved in resolving escalated complaints, and implementing other processes/initiatives as needed with the aim to enhance customer satisfaction in the branch.
- Directs implementation of change initiatives within the branch to facilitate the adoption of new or improved operational processes and/or procedures.
- Supports the development of a continuous talent pipeline for key roles in own department and provides mentoring for high potential talent in the team.
- If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
- Bachelor’s degree in Engineering, Finance, Business Administration/Management or equivalent
- Relevant certification such as Certified Construction Manager (CCM), Construction Project Management (CPM) or equivalent is preferred.
- Minimum of 6 years of relevant experience in managing operations in a construction/engineering organization.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.
We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
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