QNB- Associate International Retail Liaison; Qatarization

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

The incumbent will support SVP, AVP and Manager Country Liaison in delivering the Strategy/Plans by acting as the focal point for the designated country and pro-actively manage the relationships with the Retail Head of the designated country. The incumbent will also be responsible for facilitating resolution of pending problems, acting as enabler for new requirements by working closely with the Group Retail & Support Divisions, providing performance updates to SVP, AVP, and Manager Country Liaison related to the Business Plans / KPIs of the designated country.

• Shareholder & Financial:
• Proactively assist in implementation of the strategies, products and services, systems, marketing communications and plans for the designated country.
• Proactively support SVP, AVP and Manager exceeding target budgets for the designated country within the Asia,
• Europe, Africa, Middle East cluster in accordance with Group Retail’s overall strategy and in coordination with SVP, AVP and Manager International Country Liaison.
• Implements KPI’s and best practices for Associate, International Retail Country Liaison.
• Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External):
• Coordinate and liaise activities with Group Retail Businesses and Group Support to provide support to the designated country.
• Maintain a focal ‘one point of contact’ to the designated country to ensure timely and efficient support with high level of professionalism and friendly approach to meeting their needs and resolving their queries and value proposition.
• Build and maintain strong and effective relationship with all other related functions / units to achieve goals/objectives of the designated country.
• Provide support to SVP, AVP and Manager International Country Liaison regarding implementation and migration of Retail Banking best practices across the designated country.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn‑around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the…