Service Manager Job Doha area,Baladīyat ad Dawḩah Qatar,Management

Manage daily bus service operations ensuring schedule adherence customer satisfaction on-time performance and service reliability
Coordinate service disruptions contingency planning crisis management and emergency response
Monitor service performance metrics analyzing trends identifying areas for improvement and implementing data-driven solutions
Provide technical expertise in fleet-wide engineering and maintenance programs optimizing asset utilization and lifecycle management
Oversee maintenance and repair of bus systems including mechanical electrical amp electronic components ensuring compliance with industry standards
Ensure safety and regulatory compliance in engineering amp maintenance activities conduct audits and risk assessments
Lead and mentor engineers amp technical staff providing guidance support coaching and development opportunities
Foster teamwork employee engagement collaboration open communication and a culture of continuous improvement
Develop and implement training programs for professional development enhancing technical expertise amp leadership skills Experience and Education

Experience and Education

Ensure exceptional customer service addressing complaints feedback concerns and suggestions in a timely amp professional manner
Implement customer service initiatives improving satisfaction loyalty retention and advocacy through proactive engagement
Monitor service quality identifying areas for improvement conducting customer surveys and analyzing feedback
Develop and manage budgets for engineering amp maintenance activities ensuring cost-effectiveness and resource optimization
Ensure compliance with regulatory requirements industry standards company policies safety protocols and environmental regulations
Implement business continuity management plans risk mitigation strategies and disaster recovery procedures

Exp:
Minimum 7 years of experience in transportation or service industry

Requirement:

Manage daily bus service operations, ensuring schedule adherence, customer satisfaction, on-time performance, and service reliability
Coordinate service disruptions, contingency planning, crisis management, and emergency response
Monitor service performance metrics, analyzing trends, identifying areas for improvement, and implementing data-driven solutions
Provide technical expertise in fleet-wide engineering and maintenance programs, optimizing asset utilization and lifecycle management
Oversee maintenance and repair of bus systems, including mechanical, electrical & electronic components, ensuring compliance with industry standards
Ensure safety and regulatory compliance in engineering & maintenance activities, conduct audits and risk assessments
Lead and mentor engineers & technical staff, providing guidance, support, coaching, and development opportunities
Foster teamwork, employee engagement, collaboration, open communication, and a culture of continuous improvement
Develop and implement training programs for professional development, enhancing technical expertise & leadership skills

Experience and

Education:

Ensure exceptional customer service, addressing complaints, feedback, concerns, and suggestions in a timely & professional manner
Implement customer service initiatives, improving satisfaction, loyalty, retention, and advocacy through proactive engagement
Monitor service quality, identifying areas for improvement, conducting customer surveys, and analyzing feedback
Develop and manage budgets for engineering & maintenance activities, ensuring cost-effectiveness and resource optimization
Ensure compliance with regulatory requirements, industry standards, company policies, safety protocols, and environmental regulations
Implement business continuity management plans, risk mitigation strategies, and disaster recovery procedures