Public Relations & Patient Affairs Manager; Call Center Team
Job in
Doha, Baladīyat ad Dawḩah, Qatar
Listed on 2026-10-18
Listing for:
Alliance Recruitment Agency
Full Time
position Listed on 2026-10-18
Job specializations:
-
Management
Client Relationship Management, Healthcare Management
Job Description & How to Apply Below
Education
- Bachelor’s degree in Public Relations, Communications, Marketing, Business Administration, Healthcare Administration or a related discipline from a recognised university.
- A master’s degree in Public Relations, Communications, Business Administration or Healthcare Management is preferred.
- Minimum 8–10 years of progressive experience in public relations, patient affairs, customer service or corporate communications.
- At least 3–5 years of experience in a managerial or leadership role.
- Mandatory experience in the hospital or healthcare sector, including patient experience, complaint resolution and call center operations.
- Knowledge of Qatar’s healthcare environment and established local stakeholder networks is preferred.
- Candidates currently available in Qatar will be prioritised due to the urgent hiring requirement.
- Freshers will not be considered.
- Certifications or training in public relations, patient experience, customer service, complaint management, call center operations, crisis communication or healthcare quality are advantageous.
- Public relations strategy and reputation management.
- Patient affairs, advocacy and experience management.
- Call center operations and team leadership.
- Complaint handling, escalation management and service recovery.
- Media relations, crisis communication and stakeholder engagement.
- Government relations, community outreach and event coordination.
- Service-level monitoring, quality assurance and performance reporting.
- Patient satisfaction analysis and continuous service improvement.
- Team coaching, decision-making and cross-functional collaboration.
- Confidentiality, cultural awareness, diplomacy and professional judgement.
- Professional, diplomatic, empathetic and service-oriented.
- Strong leadership, accountability and problem-solving abilities.
- Resilient and capable of handling sensitive situations calmly.
- Committed to patient satisfaction, confidentiality and service excellence.
- Able to collaborate effectively with clinical teams, senior management and external stakeholders.
- Excellent verbal and written communication skills in both Arabic and English.
- Strong media relations, negotiation, presentation and stakeholder-management skills.
- Ability to communicate professionally and respectfully with patients, families, healthcare professionals, senior leadership, government entities, media representatives and community partners.
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