QNB-Executive Vice President International Operations Affairs

The incumbent is responsible for:

• Managing and overseeing all countries’ Operations and ensuring alignment with HO and or shared service centres.
• Governance over all countries operations in terms of control as well as efficiency.
• Conducting required due diligence for acquisitions and mergers, and identifying required integration approaches.
• Overseeing implementation of TOM “Target Operating Model” across all countries to maintain standard offering across, and ensure proper domain assessment is regularly conducted.
• Benchmarking the Operating Models against industry best practices to ensure abreast methods are adopted.
• Creation of adequate KPIs and KRIs across all countries Operations.

A. Shareholder & Financial:

Define International operational strategy in congruence with the Group’s overall business strategies.

Implements KPI’s and best practices for Executive Vice President International Operations Affairs

Develop/ create the Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs), for performance

monitoring and quality measurement purposes, pertaining to International Branches and monitor the

achievements on a periodic basis.

Lead and guide the annual budgeting process for International Operations and the subsequent monitoring

thereof.

Ensure the existence of adequate procedures/ processes to enable timely identification and resolution of

instances of erroneous processing so as to avoid any financial/ reputation loss to the Group.

Formalize and put forward new plans / approaches to the SEVP, to achieve the strategic goal for Operations,

based on the visions of QNB.

Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and

monitor exercise of the same.

Demonstrate clear understanding of the important factors behind the bank's financial & non-financial

performance.

Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise

benefits for the bank.

B. Customer (Internal & External):

Lead evaluation of each domain on a continuous basis and ensure structured decisions are taken on processes /

systems to support new branches and acquisitions.

Provide guidance on base-lining, gap analysis, comparison studies and evaluation to verify process and systems

are performing as per the standard government and regulatory requirements.

Identify service enhancements and process improvements by benchmarking against banking best practices and

operating models cross the Group and other Banks.

Ensure adequate and efficient control pertaining to international branch operations, resolving their queries/

problems and thereby help them serve their respective external customers in a more efficient manner, resulting in

increased external customer satisfaction levels.

Manage the development & subsequent implementation and migration of Operations best Operating Model’s

across all international branches to promote efficiencies in work processes, ultimately resulting in increased

customer satisfaction.

Identify new operational process improvement in conjunction with the respective Head of Operations and thereby

facilitate operational efficiency.

Provide guidance to all the operational activities of the county/region in order to align with the Head Office or

Shared Service Center operational strategy.

Build and maintain strong and effective relationships with all the other related departments to achieve the Group’s

goals/ objectives.

Develop/ finalize Service Level Agreements (SLAs) with internal operations departments/ international branches

to achieve improvements in turnaround time (TAT) with respect to processing of transactions for these

departments/ divisions/ units.

Liaise with the…