Branch Manager Specialty Coffee

We are looking for a confident, hands-on BRANCH MANAGER of a coffee franchise, who understands the fast-paced world of specialty coffee.

This is an excellent opportunity for a Branch Manager who enjoys being visible on the floor, leading from the front, developing a strong team and ensuring that every guest receives consistently excellent service.

The successful candidate will take full responsibility for the day-to-day management of the branch, ensuring high operational standards across customer service, coffee quality, team performance, cleanliness, stock control and overall guest experience.

• Managing the daily operations of the coffee shop and ensuring smooth service throughout the day
• Leading, motivating and developing the branch team
• Maintaining excellent standards of customer service and guest engagement
• Ensuring consistent specialty coffee quality and presentation
• Monitoring service standards and addressing operational issues quickly and professionally
• Managing staff schedules and ensuring appropriate staffing levels according to operational requirements
• Training and coaching team members to maintain high standards
• Ensuring company procedures and operational standards are followed consistently
• Monitoring stock levels and supporting effective inventory management
• Managing ordering, receiving and stock rotation procedures
• Assisting with waste control and ensuring products are handled efficiently
• Maintaining excellent standards of cleanliness, hygiene and organisation throughout the branch
• Ensuring food safety, health and hygiene requirements are followed
• Handling customer feedback and complaints professionally
• Supporting sales performance and identifying opportunities to improve branch results
• Monitoring team productivity and performance
• Creating a positive, professional and efficient working environment
• Working closely with senior management and providing operational feedback when required
• Ensuring opening and closing procedures are completed correctly
• Maintaining the overall appearance and presentation of the coffee shop
• Leading by example and remaining actively involved in daily operations

• Previous experience as a Branch Manager, Café Manager, Coffee Shop Manager, Assistant Branch Manager or in a similar management position
• Strong experience working within a specialty coffee environment
• Previous professional experience within the GCC region
• Good knowledge of specialty coffee operations and service standards
• Strong leadership and team management skills
• A hands-on management style
• Excellent customer service and communication skills
• The ability to coach, motivate and develop employees
• Good understanding of stock control, waste management and inventory procedures
• Strong organisational and problem-solving skills
• Ability to work effectively in a busy, high-volume environment
• Professional presentation and a customer-focused attitude
• Ability to maintain consistent operational standards
• Flexibility to work according to the operational requirements of the business
• Good command of English

• Salary:
  Starting from QAR 7,000 per month, all inclusive
• Flight and visa
• Medical insurance
• Any additional benefits will be discussed during the screening