Key Account Manager

Kristieslab is a strategic creative and consultancy agency that transforms brand visions into carefully crafted experiences, from initial strategy through bespoke events. The agency’s services span experiential marketing, event planning and management, public relations, branding, digital media, and luxury communications, helping brands stand out in a fast-changing market. Kristieslab focuses on deeply understanding each client, designing intelligent solutions, and executing with precision.

Team members collaborate to create exceptional, memorable brand experiences for diverse local and international clients.

The Key Account Manager is a full-time, on-site role based in Doha, Qatar, responsible for managing and growing relationships with key clients in the experiential marketing and brand communications space. Day-to-day, the role involves acting as the primary point of contact for key accounts, understanding client objectives, and translating them into clear briefs for internal creative, events, and digital teams. The Key Account Manager monitors project progress, coordinates timelines and resources, and ensures deliverables meet agreed quality, budget, and strategic expectations.

The role includes preparing account plans and performance reports, identifying opportunities for upselling and cross-selling services, and supporting the development of tailored proposals and pitches. The Key Account Manager also collaborates with internal stakeholders to resolve issues promptly, maintain high levels of client satisfaction, and contribute to the continuous improvement of account management processes.

• Candidates should possess strong Account Management and Key Accounts skills, including relationship building, stakeholder management, and strategic client development.
• Candidates should possess solid Analytical Skills and Business Planning capabilities to interpret data, forecast opportunities, and develop effective account strategies.
• Candidates should possess excellent Customer Service skills, with a focus on responsiveness, problem-solving, and maintaining high client satisfaction.
• Candidates should have strong communication and presentation skills, with the ability to convey complex ideas clearly to internal teams and clients.
• Candidates should have proven experience in marketing, events, branding, or agency environments, preferably working with regional or international brands.
• Candidates should demonstrate good organizational and time management skills, with the ability to prioritize and manage multiple projects simultaneously.
• Candidates should ideally hold a bachelor’s degree in Business, Marketing, Communications, or a related field, or possess equivalent relevant experience.
• Candidates should be comfortable working in a multicultural environment in Doha, Qatar, and collaborating across disciplines in a fast-paced, client-focused setting.