Quality Assurance Manager - Waldorf Astoria Lusail

Quality Assurance Manager - Waldorf Astoria Doha Lusail (
Job Number: HOT0BW2Y)

Work Locations
:
Waldorf Astoria Doha Lusail, Qatar Entertainment City, Doha, Plot No. LED-ENT/01

A Quality Assurance Manager ensures that all operational processes meet established standards of excellence by developing and maintaining quality systems, conducting audits, and analyzing performance data. They lead initiatives to improve product and service quality, ensure regulatory compliance, and foster a culture of continuous improvement across departments.

• Develop and implement robust quality control systems and procedures across operations.
• Monitor and analyze performance metrics to ensure compliance with quality standards.
• Prepare and present regular quality reports to management.
• Conduct internal audits and ensure adherence to regulatory requirements.
• Maintain and update quality documentation, including SOPs and compliance records.
• Ensure compliance with all Hilton/Forbes standards.
• Lead initiatives to improve product and process quality while reducing supply chain costs.
• Train team members on quality standards, procedures, and best practices.
• Foster a culture of continuous improvement and quality excellence throughout the organization.

EOE/AA/Disabled/Veterans

Schedule
:
Full-time

Brand
:
Waldorf Astoria Hotels & Resorts

Job
:
Call Center and Reservations