Quality Assurance Supervisor

Responsibilities

• Supervise and lead a team of quality control technicians ensuring their training and development to maintain a high level of competence.
• Develop, implement, and maintain quality control procedures, guidelines, and standards to ensure consistent product quality and safety.
• Conduct routine inspections and tests on incoming raw materials, in-process production, and finished products to ensure compliance with company specifications and industry standards.
• Monitor and manage the quality control process — including sampling, testing, and record-keeping — to identify and address any deviations or non‑conformances promptly.
• Maintain and calibrate quality control equipment and ensure that they are in good working order.
• Collaborate with other departments such as production and supply chain to resolve quality‑related issues and implement corrective actions.
• Investigate customer complaints and feedback related to product quality, coordinating with relevant departments to address concerns and implement corrective actions.
• Oversee and conduct shelf‑life studies and stability tests to determine product shelf‑life and storage conditions.
• Manage documentation and record‑keeping related to quality control, including batch records, test results, and quality assurance reports.
• Ensure compliance with food safety regulations (HACCP, GMP, ISO 22 000, FSSC 22 0000, other relevant industry standards) and lead internal and external audits.
• Assist in the development and improvement of product specifications and standard operating procedures (SOPs) related to quality control.
• Collaborate with the Group Quality Manager and other stakeholders to develop and implement continuous improvement initiatives aimed at enhancing product quality and safety.
• Stay up‑to‑date with industry trends, regulations, and emerging quality control technologies, providing recommendations for their adoption as appropriate.
• Ensure team adherence to food safety and quality standards.
• Conduct regular food safety briefings and reinforce a strong food safety culture.
• Monitor compliance with hygiene and operational procedures.

• Bachelor's degree in Food Science, Chemistry, Microbiology, or a related field. A master's degree is a plus.
• Minimum of 8 years of experience in a quality control role within the food manufacturing industry, with demonstrated leadership experience.
• Proficient in quality control techniques, analytical instruments, and statistical analysis.
• Knowledge of food safety regulations, including HACCP and GMP, and experience in managing compliance with these standards.
• Strong problem‑solving and analytical skills with a keen attention to detail.
• Excellent communication and interpersonal skills to collaborate with cross‑functional teams and external partners.
• Ability to lead, train, and motivate a team of quality control officers.
• Experience with quality control software and documentation systems is a plus.