Senior Manager, Compliance and Quality | Product Development and Design

Senior Manager, Compliance and Quality | Product Development and Design

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Location

Job family

Corporate & Commercial

• Closing Date:

As Senior Manager, Compliance and Quality, you will establish and lead the strategic compliance and quality function within Qatar Airways Catering Services, reporting to the VP, Catering Operations. This newly elevated role brings senior leadership, strategic thinking, and transformational capability to a critical function that ensures the integrity and excellence of all catering deliverables to passengers.

• Design and continuously evolve the compliance and quality strategy across QRCS, covering food & beverage quality, onboard equipment, serviceware, passenger amenities, supplier performance, regulatory adherence, and sustainability.
• Develop and implement policies, procedures, and governance structures that embed compliance as a strategic capability rather than a reactive operational function.
• Create and maintain a compliance risk framework, identifying regulatory, operational, and reputational risks across the catering supply chain and product portfolio, and implement mitigation programmes.
• Act as the senior regulatory liaison for QRCS, monitor changes in food safety legislation, product safety regulation, sustainability policy, and industry standards, and translate them into timely, practical organisational responses.
• Lead the design and implementation of performance metrics and KPIs reflecting Qatar Airways' quality standards across all QRCS categories, including food & beverage, equipment, amenities, supplier performance, and regulatory compliance.
• Define and own internal food & beverage quality standards, collaborating with menu development to ensure compliance frameworks support culinary and creative excellence.
• Establish structured quality control processes for food & beverage products across the supplier base, ensuring contracted and specified products meet required standards consistently.
• Develop and lead a sensory and quality evaluation programme that provides regular, evidence‑based assessment of food & beverage quality against defined standards.
• Treat culinary compliance as a distinct discipline, building genuine capability in the team over time.
• Own the compliance and quality framework for all onboard equipment, galley hardware, serviceware, and passenger amenity products, ensuring safety, functionality, durability, and presentation standards.
• Develop and enforce a structured quality control programme for equipment and amenity procurement, validating product specifications and conducting quality assessments.
• Lead the audit and review process for equipment and amenity suppliers, identifying gaps, managing remediation, and driving continuous improvement.
• Ensure all onboard equipment and amenity products comply with applicable safety regulations, airline operational requirements, and sustainability commitments, including restrictions on single‑use plastics.
• Lead the strategic supplier quality management programme across all QRCS supplier categories, measuring performance, managing continuous improvement, and holding suppliers accountable for quality outcomes.
• Enhance the supplier audit programme to identify systemic quality issues rather than merely verifying procedural compliance.
• Build and maintain senior‑level supplier relationships, conduct performance reviews, set improvement targets, and develop supplier capability in food safety, product quality, sustainability practices, and operational reliability.
• Lead QRCS's sustainability compliance agenda, ensuring compliance with regulations on waste management, single‑use plastics, carbon reduction, responsible sourcing, and product lifecycle standards.
• Implement a structured sustainability compliance roadmap, translating group sustainability commitments into measurable programmes across QRCS.
• Engage industry partners, regulatory bodies, and sustainability organisations to keep Qatar Airways ahead of compliance trends.
• Drive the transformation of the QRCS compliance function from an operational, process‑driven team to a strategic quality and compliance capability with commercial awareness and…