Senior QA Engineer

Key Responsibilities

• Create and maintain end-to-end test strategies, test plans, test cases, and test data covering functional, non functional, integration, regression, usability, and edge-case scenarios.
• Execute manual and exploratory testing across user portal, admin portal, web, mobile-responsive views, API layers, CRM/ticketing/payment flows, and business workflows.
• Build, maintain, and enhance scalable UI and API automation suites using tools such as Selenium, Cypress, Playwright, REST-Assured, Postman, or equivalent frameworks.
• Perform API, data validation, payload verification, and integration testing to ensure reliable end-to-end data flow between systems.
• Log clear, reproducible defects with evidence, priority/severity, environment details, steps to reproduce, expected/actual results, screenshots, and supporting data.
• Lead daily defect triage, verify fixes, perform targeted regression, and communicate release risks to project leadership.
• Track and report QA metrics including pass/fail rate, defect leakage, regression coverage, automation coverage, blockers, risk areas, and release readiness status.
• Run baseline performance, load, usability, and security-related testing using tools such as JMeter, k6, OWASP ZAP, or equivalent where applicable.
• Collaborate with developers, product owners, business users, Dev Ops, UX/UI, and integration owners to ensure requirements are testable and delivery quality is controlled.
• Support UAT preparation, business validation, release notes verification, go-live readiness, and post-release defect monitoring.
• Mentor team members and promote QA discipline, structured defect reporting, test evidence, and continuous improvement.
• Master test plan, sprint test plans, detailed test cases, test data, and regression packs.
• Executed test results with evidence, pass/fail outcomes, defect logs, and release readiness summaries.
• Automation scripts or reusable test collections for critical workflows and integration validations where feasible.
• QA metrics dashboard or status update covering defect trends, blockers, regression completion, and risks.
• UAT support material, business validation evidence, and final QA recommendation for release sign-off.

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related discipline. Equivalent proven QA experience may be considered based on HR policy.
• Minimum 8 years of relevant QA experience, preferably including enterprise, government, semi-government, membership, ecommerce, ticketing, CRM, or payment-related platforms.
• Strong understanding of agile delivery, test design techniques, defect management, release governance, requirements traceability, and production support quality controls.
• Strong English communication skills with the ability to explain defects, risks, blockers, and release quality status clearly to technical and non-technical stakeholders.