Sales & Reservation Coordinator

Sales & Reservation Coordinator About the Role

We are looking for a proactive and organized Sales & Reservation Coordinator to support our sales, reservation, and leasing activities. The role involves handling customer inquiries, coordinating reservations, following up on sales leads, and assisting with property leasing and tenant-related matters
.

The ideal candidate should have strong communication and coordination skills, a customer-focused approach, and the ability to manage multiple tasks while maintaining accurate records and timely follow-ups.

• Handle customer inquiries through phone calls, emails, Whats App, and other communication channels.
• Respond to sales and property-related inquiries professionally and promptly.
• Follow up with prospective customers, clients, and leads to convert inquiries into confirmed bookings or leasing opportunities.
• Prepare quotations, proposals, and other sales-related documents.
• Maintain accurate records of leads, inquiries, follow-ups, and sales activities.
• Coordinate with internal teams to ensure smooth customer service and delivery.

• Handle reservation requests, confirmations, modifications, cancellations, and related customer communication.
• Coordinate availability and booking details with relevant departments.
• Ensure reservation information is accurately updated in the system.
• Follow up on pending reservations, payments, and confirmations.
• Maintain proper documentation and records of all reservations.

• Assist with the leasing of residential apartments and properties.
• Respond to inquiries from prospective tenants and provide information regarding available units, rental rates, terms, and facilities.
• Coordinate property viewings and appointments with prospective tenants.
• Follow up with potential tenants from initial inquiry through confirmation and contract completion.
• Assist with preparation and coordination of tenancy agreements and related documentation.
• Coordinate with tenants regarding move-in, move-out, renewals, and other leasing requirements.
• Maintain updated records of available, occupied, and upcoming units.
• Coordinate with Property Management and Maintenance teams regarding tenant requirements and property-related concerns.
• Follow up on lease renewals, expiries, and pending documentation.

• Maintain updated customer, reservation, tenant, and leasing databases.
• Prepare regular sales, reservation, and leasing reports for management.
• Monitor pending inquiries and ensure timely follow-up.
• Coordinate with Finance regarding payments, deposits, and outstanding amounts where required.
• Support the team with other sales, reservation, and leasing-related administrative duties.

• Bachelor's degree or Diploma in Business Administration, Hospitality, Sales, Real Estate, or a related field.
• 2-3 years of experience in sales, reservations, leasing, property management, hospitality, or a similar customer-facing role.
• Previous experience in property leasing or real estate coordination will be an advantage.
• Strong communication and interpersonal skills.
• Good negotiation and customer-handling skills.
• Strong follow-up and coordination abilities.
• Good knowledge of MS Office and basic reporting.
• Ability to manage multiple inquiries and priorities efficiently.
• Good command of English
  ; knowledge of Arabic is an advantage.
• Candidates currently based in Qatar with valid QID and transferable sponsorship are preferred.

Sales Coordination | Reservations | Leasing | Property Management | Customer Service | Lead Follow-up | Tenant Relations | Negotiation | Communication | Administration | Reporting

A motivated and customer-focused professional who can effectively manage sales inquiries, reservations, and leasing activities
, while ensuring a smooth and professional experience for customers and tenants.