Food and Beverage Supervisor

Overview

Job title:

Food and Beverage Supervisor

Location:

Qatar - Doha

#: 228129

Job family:
Customer Service

• Assist the management team in running the restaurant effectively by maintaining high service standards and enhancing the customer experience.
• Maintain and lead by example to ensure the team demonstrates the highest standards of grooming by adhering to the Company Dress Code Policy.
• Ensure the assigned area reflects the highest standards of hygiene and maintenance by adhering to Food Safety and Health & Safety procedures, and report/follow up on maintenance issues.
• Provide a high level of engagement with guests; ensure staff provides prompt and efficient service. Follow cash handling procedures and train the team on billing and processes to avoid cash variances.
• Have a full knowledge of the restaurant menu and share it with the team to advise customers correctly about the specialties offered.
• Identify opportunities for improving customer service and communicate with the Restaurant Management Team to enhance the brand image.
• Monitor service against business standards with the line manager, record and maintain customer feedback, and implement action plans.
• Monitor daily staff coverage according to trade levels to ensure the area is efficiently resourced.
• Monitor daily product quality and availability; report issues to the supplying department.
• Identify and create sales opportunities through upselling programs and incentives to support management in achieving targets.
• Monitor daily wastage and breakage and ensure staff record it accurately for data integrity.

• Bachelor's Degree or Equivalent
• Minimum 2 years of job-related experience
• Customer experience
• Knowledge about stock control and wastage
• Knowledge of international food & beverage
• Computer knowledge in Outlook, MS Word and MS Excel
• Micros / other POS software
• KPIs knowledge
• Excellent written and verbal communication skills and strong interpersonal skills

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Job