Barista

Summary

The barista is responsible for delivering exceptional coffee and beverage experiences to hotel guests and patrons. This role involves preparing high-quality coffee, tea, and specialty drinks, providing excellent customer service, maintaining a clean and organized work area, and contributing to overall guest satisfaction in the hotel’s food and beverage outlets.

• Beverage Preparation:
  Prepare and serve a variety of coffee, espresso‑based drinks, teas, and other beverages according to recipes and guest preferences; operate and maintain coffee‑making equipment such as espresso machines, grinders, and blenders; ensure consistency in drink quality and presentation.
• Customer Service:
  Greet guests warmly, take orders accurately, provide recommendations, handle special requests, dietary needs, and customizations, address inquiries or complaints professionally, and, when necessary, raise issues to management.
• Cash Handling and Transactions:
  Process payments using point‑of‑sale (POS) systems with accuracy; handle cash, credit cards, and room charges in accordance with hotel policies.
• Cleanliness and Hygiene:
  Maintain a clean and sanitary workstation, including counters, equipment, and seating areas; follow health and safety regulations and food safety standards, ensure proper handling of ingredients; restock supplies such as cups, lids, napkins, and condiments as needed.
• Inventory and Stock Management:
  Monitor inventory levels of coffee beans, syrups, milk, and other supplies, report shortages to management, assist in receiving and storing deliveries, ensuring proper first‑in, first‑out rotation.
• Team
  
  Collaboration:
  
  Work closely with food and beverage staff, servers, kitchen staff, and managers to ensure seamless service; assist with additional café or restaurant tasks during peak times.
• Brand Standards and Atmosphere:
  Uphold the hotel’s brand standards, deliver a professional and welcoming experience, and contribute to a positive, inviting atmosphere in the café or bar area through a friendly demeanor and attention to detail.

• Experience:
  
  Previous experience as a barista or in a customer‑facing food and beverage role.
• Knowledge of coffee preparation techniques, including espresso pulling, latte art, and milk steaming.
• Strong customer service and communication skills.
• Ability to work in a fast‑paced environment and multitask effectively.
• Basic math skills for handling payments and inventory.
• Familiarity with POS systems and basic equipment maintenance.
• Certifications:
  
  Food handler’s certificate or barista training/certification required.