Host​/Hostess

Madre Integrated Engineering | Full time

The Host / Hostess is responsible for welcoming guests, managing reservations and seating arrangements, and ensuring a positive first impression of the restaurant or hospitality outlet. The role requires excellent communication, professional grooming, and strong coordination with the service team to provide a smooth and pleasant guest experience.

• Greet and welcome guests in a friendly and professional manner.
• Manage reservations, waiting lists, and seating arrangements efficiently.
• Escort guests to their tables and provide menus when required.
• Handle guest inquiries, requests, and basic complaints professionally.
• Coordinate with restaurant supervisors and service staff regarding table availability and guest flow.
• Maintain accurate reservation and guest records.
• Ensure the reception and entrance areas are clean, organized, and presentable.
• Provide information about restaurant services, menu offerings, and operating hours when required.
• Monitor guest satisfaction and promptly communicate concerns to the relevant team.
• Follow company grooming, hygiene, and customer service standards at all times.

• Minimum 1 year of experience as a Host/Hostess, preferably in 4 or 5-star hotels or established restaurants.
• Experience in greeting guests, handling reservations, and managing seating arrangements.
• Strong customer service, interpersonal, and organizational skills.
• Must have good spoken English and communicate confidently with guests.
• Excellent grooming, personal hygiene, and a professional appearance.
• Ability to remain calm, courteous, and organized during busy service periods.
• Strong teamwork and coordination skills.
• Must have a valid Qatar .
• Must have a valid Food Handler Certificate.