Head Waiter

The Head Waiter works as a team member to create the most professional service team in F&B operations, providing high-quality customer service that emphasizes and projects a positive, high-quality image of QC+ and the outlet.

• Emphasize and project a positive, high-quality image for the outlet.
• Take responsibility for providing professional service in food and beverage outlets.
• Offer guests an enjoyable and expertly served dining experience that aligns with the outlet’s standards of excellence, food quality, professionalism, and friendliness.
• Acquire in-depth knowledge of the food and beverage menu of the assigned outlet to assist and provide advice to guests.
• Maintain a good relationship with guests and attend to their complaints and queries satisfactorily.
• Use up-selling techniques actively to exceed guest expectations and increase the outlet’s revenue.
• Communicate actively with guests in the outlet and obtain their feedback.
• Increase revenue for the outlet through suggestive selling at all opportunities.
• Understand and strictly adhere to the Rules & Regulations established in the Employees’ Handbook and the company’s policy on Fire, Hygiene, and Health & Safety.
• Report for duty punctually, always wearing the correct uniform.
• Maintain a high standard of personal appearance and hygiene.
• Maintain good rapport and working relationship with all staff members.
• Attend communication meetings, briefings, and training sessions as required by the Manager.
• Fully support the departmental training functions.
• Project a positive and motivated attitude and exercise self-control.
• Handle guest enquiries courteously and efficiently.
• Report guest complaints or problems to supervisors if no immediate solution can be found and follow up with guests.
• Provide courteous and professional service.
• Ensure that the workplace and surrounding area are always kept clean and organized.
• Undertake any reasonable tasks and secondary duties as assigned by the Manager.
• Take responsibility for maintaining hygiene and cleanliness standards in the outlet.
• Take responsibility for enabling the outlet to achieve and maintain outlet standards.
• Assist with the monitoring of the restaurant’s inventory as directed by the Manager.
• Assist the Manager during food and beverage events such as cocktail receptions, conferences, banqueting, and outside catering.
• Create a harmonious environment amongst all staff members.
• Complete the opening/closing responsibilities of the outlet.
• Maintain personal hygiene and safety standards.
• Cooperate with other departments as directed by the Manager.
• Undertake any reasonable tasks and secondary duties as assigned by the Manager.
• Monitor the quality of food and beverage being served to the guests to ensure consistency.
• Greet and seat guests and serve them in a professional, discreet, and personalized way.
• Present the menu to guests, take orders, and handle their enquiries courteously and efficiently.
• Pick up and serve food and beverage orders according to the outlet’s standards.
• Follow up on guests’ feedback and ensure that guests have enjoyed their dining experience.
• Present check to guests, collect their payment, and settle the bill.
• Report any misunderstanding, problem, or accident with guests or staff to the supervisors.
• Take responsibility for all service preparations, before, during and after the service (mise-en-place and mise-en-scene).
• Control cost by minimizing wastage, breakage, and spoilage.
• Take co-responsibility for the correct handling of all food stock and equipment in the outlet.
• Remove dishes and glasses from the tables or counters and take them to the kitchen for cleaning.
• Make clearance and reset tables and side stations.
• Return and exchange soiled linen.
• Polish the outlet’s glassware, crockery, and…