Operations Manager – Multi site Restaurant's & Catering

OPERATIONS MANAGER – RESTAURANTS & CATERING

Location: Doha, Qatar

Industry: Hospitality / Restaurants / Catering & Events

Reporting To: General Manager

A leading hospitality group in Doha is seeking an experienced and commercially driven Operations Manager to oversee the operational performance of multiple restaurants, catering outlets and the group's catering & events operation
.

This is a senior, hands-on multi-site role responsible for ensuring operational excellence, profitability, service standards, people performance and consistent execution across the business.

The successful candidate must have proven experience managing multiple catering outlets as well as restaurants
. This is an essential requirement.

The Operations Manager will work closely with the General Manager, Executive Chef, Finance and senior management team to strengthen operational systems, improve profitability, develop the management team and ensure the business is ready for future expansion and franchising.

• Take full responsibility for the day-to-day operations of multiple restaurants and catering outlets.
• Ensure consistent operational standards, service quality and commercial performance across all locations.
• Conduct regular site visits and hands-on operational checks.
• Identify operational weaknesses and implement practical corrective action plans.
• Ensure all outlets operate in line with company policies, SOPs and brand standards.

• Oversee the operational performance of the catering division and multiple catering outlets.
• Work closely with the Catering Manager to improve operational efficiency, service delivery and profitability.
• Ensure catering events are delivered to the required quality, timing and customer-service standards.
• Develop systems for planning, staffing, logistics and execution of catering events.
• Identify opportunities to increase catering revenue and develop new business.

• Directly manage and support Restaurant Managers across all locations.
• Monitor revenue, labour costs, food costs, wastage, productivity and overall profitability.
• Ensure restaurants consistently meet required food, service and operational standards.
• Maintain strong floor presence, particularly during key trading periods.
• Ensure management teams are accountable for operational results.

• Take ownership of outlet-level commercial performance in partnership with Finance.
• Monitor sales, labour costs, food costs, wastage, overtime and other controllable expenses.
• Identify opportunities to improve profitability without compromising guest experience.
• Analyse outlet performance and implement action plans where targets are not being achieved.
• Prepare regular operational and commercial reports for the General Manager.

• Lead, coach and develop Restaurant Managers, Catering Management and operational teams.
• Establish clear KPIs and performance expectations.
• Build a strong management pipeline and succession plan.
• Address performance issues quickly and professionally.
• Promote a culture of accountability, teamwork and operational excellence.

• Implement and maintain the company's Operational Manual, SOPs and service standards.
• Ensure all managers train their teams and consistently enforce procedures.
• Conduct regular operational audits across restaurants and catering outlets.
• Ensure recipe cards, service standards, food presentation and operational procedures are followed.
• Drive continuous improvement across the operation.

• Ensure staffing levels are aligned with business demand across restaurants and catering operations.
• Implement effective workforce planning and demand-based…