Sales Operations Coordinator

Job Purpose

To drive jewelry sales, deliver exceptional customer service, manage boutique operations, and ensure compliance with AML/CFT procedures. This role involves both inside boutique responsibilities (sales and operations) and outside sales and event coordination (external exhibitions and client meetings).

• Achieve boutique and personal sales targets, driving both in-store and external sales.
• Advise clients on jewelry pieces (gold, diamonds, precious stones) and provide personalized service.
• Handle boutique operations, including sales reporting, inventory management, and administrative tasks.
• Ensure compliance with AML/CFT (Anti-Money Laundering/Counter Financing of Terrorism) regulations and processes.
• Participate in exhibitions, events, and other external sales activities inside and outside Qatar.
• Coordinate and manage logistics for events, exhibitions, and client visits.
• Maintain high standards of boutique presentation and customer service.
• Manage client follow-ups, CRM activities, and post-sale service.
• Support with inventory control, sales analysis, and general operations management.

• Baccalaureate level (bachelor’s degree) or equivalent or higher.
• Candidates with minimum 2 years of experience in jewelry sales.
• Knowledge of diamonds, gold, and precious stones.
• Fluent in Arabic and English;
  French is a plus.
• Familiarity with AML and CFT procedures in retail environments.
• Strong communication, negotiation, and customer service skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to manage tasks under pressure, meet deadlines, and maintain high productivity.
• Strong organizational and multitasking abilities to handle both sales and operational responsibilities.

• Primary work location is within the boutique(s) and at external events and exhibitions.
• Flexible working hours, including weekends and holidays, as required.
• Professional appearance in line with luxury retail standards.